ERP Application Executive

Private Advertiser; Selangor; On-site; MYR 67,000 - 112,000; Full time

Job summary

Private Advertiser is seeking an ERP Application Executive in Malaysia to support and enhance the company’s ERP, TMS, and in-house apps. You will collaborate with users and external vendors to resolve issues, drive digitalization, and implement integrations and automation across departments.

Responsibilities include planning and rollout of ERP modules, gathering business requirements, and maintaining documentation and reports. Mandarin proficiency is a plus to engage with the China HQ.

Qualifications

• Bachelor’s degree in IT, CS, IS or related field.
• Basic understanding of databases, system integration or programming concepts.
• Strong interest in ERP systems, manufacturing operations, and logistics processes.
• Good analytical, troubleshooting and problem-solving skills.
• Good communication and interpersonal skills with users and vendors.

Responsibilities

• Provide day-to-day functional and technical support for ERP, TMS and in-house applications, including troubleshooting system issues and user enquiries.
• Support planning, implementation, testing and rollout of new ERP modules and enhancements.
• Gather and analyse business requirements and translate into system requirements coordinating with vendors.
• Review workflows with internal departments to identify improvements and promote digital processes.
• Plan and implement system automation initiatives to improve efficiency and control.
• Design, develop, test and implement integrations between ERP and other business applications.
• Maintain system reports and support development/enhancement of operational and management reporting.
• Prepare and maintain system documentation, guides, user manuals and change records.
• Develop training materials and conduct end-user training and post-implementation support.
• Coordinate with vendors and stakeholders to track issues and deliverables to completion.
• Comply with company policies including safety, health and hygiene requirements.

Skills

ERP

Analytical skills

Communication skills

Teamwork

Problem-solving

Attention to detail

Education

Bachelor’s degree in Information Technology/Computer Science/Information Systems or related field

Tools

SQL

APIs

Reporting tools

Job description

The ERP Application Executive supports the implementation, enhancement, maintenance and day-to-day operation of the company’s ERP, Transportation Management System (TMS), in-house applications and related reports. The role works closely with users across departments and external system vendors to resolve issues, improve business processes, deliver integrations and automation, and advance the company’s digitalisation initiatives.

Key responsibilities

Provide day-to-day functional and technical support for ERP, TMS and in-house applications, including troubleshooting system issues and user enquiries.

Support the planning, implementation, testing and rollout of new ERP modules, system enhancements and revisions to existing modules.

Gather and analyse business requirements, translate operational needs into clear system requirements, and coordinate solutions with system vendors.

Work with internal departments to review workflows, identify improvement opportunities and promote the effective adoption of new technologies and digital processes.

Plan and implement system automation initiatives that improve efficiency, accuracy and process control.

Design, develop, test and implement integrations between ERP and other business applications.

Maintain system reports and support the development or enhancement of operational and management reporting.

Prepare and maintain system documentation, process guides, user manuals and change records.

Develop training materials, conduct end-user training and provide post-implementation support.

Coordinate with vendors and internal stakeholders to track issues, changes and project deliverables through to completion.

Comply with company policies and support applicable safety, health, environmental and hygiene requirements in assigned work areas.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field.

Basic understanding of databases, enterprise applications, system integration or programming concepts.

Strong interest in ERP systems, manufacturing operations and warehouse or logistics processes.

Good analytical, troubleshooting and problem-solving skills, with attention to detail.

Good communication and interpersonal skills, with the ability to work effectively with users, colleagues and external vendors.

Able to learn quickly, adapt to changing priorities and work effectively in a fast-paced environment.

Good teamwork, organisation and follow-through.

Added advantages

Exposure to ERP, TMS, manufacturing, warehouse management or other business applications.

Knowledge of SQL, reporting tools, APIs, workflow automation or application integration.

Experience supporting system implementation, user acceptance testing, documentation or end-user training.

Proficiency in written and spoken Mandarin Chinese is an added advantage, as the role requires close communication with the company’s headquarters in China.

What success looks like

Users receive timely, practical support and system issues are followed through to resolution.

System changes and new modules are tested, documented and implemented in a controlled manner.

Business processes become more efficient through effective use of ERP, integration and automation.

Internal users confidently adopt new tools and digital ways of working.

Appointment and offer: The level of appointment and employment offer will be determined based on the successful candidate’s qualifications and years of relevant experience.

Note: This job description summarises the principal responsibilities of the position. The successful candidate may be assigned other duties or projects that are reasonably related to the role and business needs.