Assistant Manager - Enterprise Application Support (Microsoft Dynamics)

Hartalega; Sepang; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hartalega is seeking an experienced IT Support lead to resolve Level 1–2 issues across ERP, CRM, and SCM systems within a manufacturing environment. You will investigate incidents, implement approved changes, and drive rapid service restoration while ensuring compliance with business processes.

The role includes coordinating SIT/UAT, training end-users, and partnering with stakeholders to deliver on time. You will also generate performance reports and assist in audits, maintaining system health

Qualifications

• Bachelor’s degree required in CS/IT or related field.
• Minimum 5 years of IT support experience in manufacturing settings.
• Experience supervising technical staff in 24/7 operations.
• Strong data validation and troubleshooting skills.
• Proven incident management and RCA capabilities in production environments.
• Ability to coordinate system upgrades including SIT and UAT while ensuring audit readiness.

Responsibilities

• Provide Level 1 and Level 2 technical resolutions for ERP/CRM/SCM systems to maintain uptime.
• Investigate incidents and change requests to speed service restoration and apply authorized modifications.
• Conduct targeted end-user training to boost platform adoption and enforce business process compliance.
• Lead system evaluation and testing phases (SIT/UAT) to ensure accuracy and alignment with business needs.
• Coordinate projects with business stakeholders to ensure on-time delivery and requirement satisfaction.
• Prepare operational performance reports for management on system health and incident trends.
• Support internal/external audits by validating controls and compliance.

Skills

Incident management

RCA analysis

SIT/UAT

ERP systems

Stakeholder comms

Manufacturing domain

End-user training

Education

Bachelor's Degree in Computer Science or related field

Tools

Microsoft Dynamics FO/BC

Acumatica

Sage

Infor

Epicor

SAP Business One

Job description

• Deliver Level 1 and Level 2 technical resolutions for enterprise applications (ERP, CRM, SCM) to sustain continuous system availability and functional reliability.


• Investigate and resolve application incidents and change requests to expedite service restoration and implement authorized system modifications.


• Conduct targeted system training sessions for end-users to accelerate platform adoption and mandate strict business process compliance.


• Administer system evaluation and testing phases (SIT and UAT) to verify functional accuracy and guarantee alignment with core business requirements.


• Orchestrate project execution alongside business stakeholders to drive on-time delivery and achieve complete requirement fulfillment.


• Compile operational performance reports to provide management with actionable insights on system health, incident trends, and issue resolution metrics.


• Navigate internal and external audit engagements by validating system controls and upholding strict enterprise compliance standards.


• Champion user-focused service standards to elevate stakeholder confidence, maximize user satisfaction, and sustain high-quality operational delivery.


• Complete strategic IT initiatives and technical assignments delegated by management to advance overarching departmental objectives.

REQUIREMENTS

• Bachelor’s Degree in Computer Science, IT or any related field.


• Minimum 5 years of progressive IT support experience in a manufacturing environment, including experience supervising technical staff in 24/ 7 operational settings.


• Technical proficiency in data validation and troubleshooting, alongside a strong capability in incident management and root cause analysis (RCA) within production environments.


• Ability to coordinate complex system upgrades, including System Integration Testing (SIT) and User Acceptance Testing (UAT), while ensuring operational compliance and audit readiness.


• Strong analytical skills to evaluate business processes for system improvements and the communication capability to bridge technical teams with manufacturing stakeholders.


• Basic knowledge of Enterprise Resource Planning (ERP) or accounting systems such as Microsoft Dynamics FO, BC, Acumatica,, Sage, Infor, Epicor, or SAP Business One.