Manager Application Services (IT)

Cyberjaya; Cyberjaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

Cyberjaya is seeking a Manager of Application Services to lead the strategic planning and delivery of enterprise applications within the university’s ERP ecosystem. This role involves overseeing ERP implementations and system integration while ensuring alignment with operational goals.

The ideal candidate will have over 5 years of experience in ERP management and strong skills in project delivery, change management, and team leadership, utilizing Agile methodologies.

Qualifications

• 5+ years of progressive experience in ERP application management, project leadership, or digital transformation.
• Demonstrated expertise in ERP platforms, system integration, and application support.
• Proven ability to lead diverse teams and manage multiple complex initiatives.

Responsibilities

• Lead ERP implementation/enhancement projects and oversee system integration.
• Develop project plans and coordinate stakeholders.
• Ensure compliance with data governance and audit requirements.

Skills

ERP application management

Project leadership

Change management

Analytical skills

Agile methodologies

Education

Bachelor’s degree in Computer Science, Information Systems, or related discipline

Tools

Jira

Confluence

Job description

The Manager, Application Services, leads the strategic planning, delivery, and support of enterprise applications within the university’s ERP ecosystem. This role oversees the full lifecycle of application services — from ERP implementations and digital transformation projects to system integration and ongoing support — ensuring alignment with academic, administrative, and operational goals.

Key Responsibilities

• Application Services Management: Lead ERP implementation/enhancement projects, translate business requirements into functional specifications, conduct gap analysis, and oversee system integration.
• Project Delivery & Coordination: Develop project plans, coordinate stakeholders, manage testing cycles, and drive Agile ceremonies using Jira and Confluence.
• Stakeholder Engagement & Change Management: Partner with academic/business units, lead change initiatives, and provide clear communication to leadership.
• User Enablement & Training: Oversee training materials, onboarding programs, and continuous improvement through user feedback.
• Governance, Risk & Compliance: Ensure compliance with data governance, privacy regulations, and audit requirements.
• Team Leadership & Development: Mentor and develop application services teams, fostering collaboration and excellence.
• Risk & Resource Management: Identify risks, manage resources, and ensure budget adherence.

Skills and Experiences

• Bachelor’s degree in Computer Science, Information Systems, or related discipline.
• 5+ years of progressive experience in ERP application management, project leadership, or digital transformation.
• Demonstrated expertise in ERP platforms, system integration, and application support.
• Experience with higher education ERP systems preferred.
• Strong analytical, problem‑solving, and communication skills.
• Proficiency in Agile methodologies, Jira, and Confluence.
• Proven ability to lead diverse teams and manage multiple complex initiatives