Senior Application Support Executive

Mission Consultancy Services Sdn. Bhd.; Kampung Malaysia Tambahan; On-site; MYR 80,000 - 110,000; Full time

Job summary

Mission Consultancy Services Sdn. Bhd. is seeking an IT Applications and Data Analyst to provide comprehensive support for SCM, ERP, batching plant systems, and other business applications. The role involves analyzing data, building reports, and guiding end users on system utilization.

The successful candidate will implement application-related projects across HQ and plant operations, troubleshoot issues with cross-functional teams, and promote AI-friendly digital workflows to improve efficiency.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Data Analytics, or a related discipline.
• Equivalent qualifications with relevant professional experience may also be considered.

Responsibilities

• Provide comprehensive system and functional support for key business applications, including SCM, ERP, batching plant systems, softphone systems, and other online business applications.
• Support the implementation and deployment of application-related projects across the Central and Eastern regions, including HQ and Plant operations.
• Analyze business data and develop reports and dashboards to support management decision-making and operational performance.
• Provide training and guidance to end users to ensure effective utilization of business applications and systems.
• Diagnose, troubleshoot, and resolve system-related issues in collaboration with relevant internal teams and external vendors where required.
• Promote the adoption of AI, automation, and digital technologies to streamline workflows and enhance business processes.

Job description

• Provide comprehensive system and functional support for key business applications, including Supply Chain Management (SCM), Enterprise Resource Planning (ERP), Batching Plant systems, Softphone systems, and other online business applications.
• Support the implementation and deployment of application-related projects across the Central and Eastern regions, including Headquarters (HQ) and Plant operations.
• Analyze business data and develop reports and dashboards to support management decision-making and operational performance.
• Provide training and guidance to end users to ensure effective utilization of business applications and systems.
• Diagnose, troubleshoot, and resolve system-related issues in collaboration with relevant internal teams and external vendors where required.
• Promote the adoption of Artificial Intelligence (AI), automation, and digital technologies to streamline workflows, improve operational efficiency, and enhance business processes.

Job Purpose

• Provide comprehensive system and functional support for key business applications, including Supply Chain Management (SCM), Enterprise Resource Planning (ERP), Batching Plant systems, Softphone systems, and other online business applications.
• Support the implementation and deployment of application-related projects across the Central and Eastern regions, including Headquarters (HQ) and Plant operations.
• Analyze business data and develop reports and dashboards to support management decision-making and operational performance.
• Provide training and guidance to end users to ensure effective utilization of business applications and systems.
• Diagnose, troubleshoot, and resolve system-related issues in collaboration with relevant internal teams and external vendors where required.
• Promote the adoption of Artificial Intelligence (AI), automation, and digital technologies to streamline workflows, improve operational efficiency, and enhance business processes.

Minimum Qualifications & Competencies

Educational Qualification

• Bachelor's degree in Computer Science, Information Technology, Data Analytics, or a related discipline.
• Equivalent qualifications with relevant professional experience may also be considered.

Required Experience And Technical Competencies

• Minimum 2 years of experience in supporting, administering, or managing ERP, SCM, Batching Plant, or other business-critical application systems.
• Hands-on experience with Windows Server, Microsoft SQL Server, PostgreSQL, or similar database and server platforms.
• Practical experience in ETL development, data processing, data transformation, and system integration across multiple business applications.
• Good understanding of business process workflows and data flows within ERP, SCM, Batching Plant, and related operational systems.
• Demonstrated ability to troubleshoot application and system issues and provide effective support to functional users.
• Intermediate proficiency in Microsoft SQL Server, Oracle, PostgreSQL, or equivalent database platforms, particularly for data extraction, querying, and manipulation.
• Good understanding of ETL concepts, processes, and tools, with practical experience in developing or maintaining data integration workflows.
• Ability to analyze, interpret, and visualize business data to generate meaningful insights and support informed decision-making.
• Familiarity with Power BI, BusinessObjects, Jet Reports, or other SQL-based reporting and business intelligence tools.
• Ability to develop and execute SQL scripts for data extraction, analysis, reporting, and troubleshooting.
• Basic programming knowledge, particularly in Python, will be considered an advantage.
• Good working knowledge of Microsoft 365 applications and digital platforms, including Power BI, Power Apps, Microsoft Forms, and Power Automate.
• Strong analytical, problem-solving, and troubleshooting capabilities.
• Good communication and interpersonal skills, with the ability to work effectively with both technical teams and business users.
• Ability to understand business requirements and translate them into practical system, reporting, automation, or digital solutions.