APAC Operations Director, Client Success

CBRE Group, Inc.; Johor Bahru; On-site; MYR 180,000 - 300,000; Full time

Job summary

CBRE Group, Inc. in Johor is seeking an APAC Account Operations Director to oversee staff and coordinate operations that support client commitments. The role involves supervising teams, developing operational plans, and balancing client expectations with execution across multiple projects.

You will manage relationships with key customers, drive service enhancements, and guide project processes from planning to delivery, aligning with CBRE’s values and strategic business goals.

Qualifications

• Bachelor's degree preferred (or equivalent)
• 8–12 years of relevant experience in operations management or account management
• Experience in staffing, training, coaching, and performance evaluation

Responsibilities

• Provide formal supervision to employees; oversee training and development; conduct performance evaluations and coaching; participate in recruitment and hiring.
• Coordinate daily team activities; set schedules; assign tasks; cross-train staff; monitor deadlines.
• Interact with clients to understand business needs; develop operational plans; balance client expectations with execution of work.
• Manage multiple clients; serve as point of contact for systems and processes on current and new projects.
• Oversee sales relationships with key customers; ensure service quality and issue resolution; troubleshoot conflicts.
• Direct project processes: develop plans, assemble teams, manage timeframes and performance.
• Ensure timely and successful delivery of solutions according to client needs and contract specifics.
• Consult with internal and client teams to define project requirements and evaluate approaches.
• Apply knowledge across disciplines to drive departmental performance; lead by example and align with CBRE RISE values.
• Negotiate with external partners to reach common goals; identify and solve complex operational problems.

Job description

CBRE Group, Inc. in Johor is seeking an APAC Account Operations Director to oversee staff and coordinate operations that support client commitments. The role involves supervising teams, developing operational plans, and balancing client expectations with execution across multiple projects.

You will manage relationships with key customers, drive service enhancements, and guide project processes from planning to delivery, aligning with CBRE’s values and strategic business goals.