EOI: APAC Account Operations Director (Malaysia)

CBRE Group, Inc.; Johor Bahru; Hybrid; MYR 180,000 - 340,000; Full time

Job summary

CBRE Group, Inc. is seeking a high-level Account Management Director to oversee client commitments and coordinate operations. You will supervise staff, develop teams, and manage multiple client projects while ensuring strategic plans align with business goals.

The role requires strong leadership, deep client engagement, and cross-functional collaboration to deliver services and improvements under CBRE RISE values.

Qualifications

• Bachelor's Degree preferred with 8–12 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, and performance appraisal.
• Ability to lead and communicate performance expectations and problem handling.

Responsibilities

• Provide formal supervision to employees and conduct performance evaluations.
• Coordinate and manage team's daily activities and schedules.
• Consult with clients to understand business needs and plan resources.
• Manage multiple clients and serve as the point of contact for projects.
• Oversee sales relationships and ensure services are delivered.
• Direct the project process including planning, team creation, and timelines.
• Ensure timely delivery of solutions according to client needs and contract specifics.
• Define project requirements with internal and client teams.
• Lead by example and align with CBRE RISE values.
• Identify and solve complex operational problems using appropriate resources.
• Improve methods, processes and standards within the role.

Skills

Staff supervision

Performance coaching

Client relations

Project management

Staff training

Recruiting

Cross-functional coordination

Leadership

Education

Bachelor's Degree

Job description

About the Role:

As a CBRE Account Management Director, you will assist with the oversight of the department responsible for delivering all client commitments. This is part of the Operations Management job functions. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Interact and consult with clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work.
• Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects.
• Oversee the management of sales and relationships with key customers. Ensure proper services and enhancements are being carried out. Troubleshoot and solve conflicts.
• Direct the project process. This includes developing project plans, creating a project team, and managing timeframes and performance.
• Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics.
• Consult with internal and client teams to define project requirements, investigating various approaches to attain end results.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.