Air Logistics Customer Care Specialist

Kuehne+Nagel; George Town; On-site; MYR 50,000 - 80,000; Full time

Benefits offered by this job

Global Exposure

People-Centric Culture

Learning & Development

Innovation & Sustainability

Rewards & Recognition

Stability with Agility

Job summary

Kuehne+Nagel is seeking a Customer Care professional to support customers with information, respond to queries and handle complaints, leveraging frontline forwarding and market knowledge to ensure satisfaction with our products, services and features.

You will coordinate with Field Sales and OCC, qualify inquiries, provide quotations within price bands, assist onboarding, collaborate with Finance and RCC to adjust credit limits, document and resolve feedback, and contribute to delivering

Qualifications

• Provides helpful information to customers, answers queries and responds to complaints and feedback.
• Uses forwarding and market knowledge to deliver frontline support for customer satisfaction.

Responsibilities

• Qualify customer inquiries and provide quotations within the given price band; follow up to ensure quotations are accepted and closed.
• Support onboarding by recording customer requirements in KN systems and coordinating with Field Sales and OCC.
• Collaborate with Finance and RCC to adjust credit limits based on daily business activity and coordinate actions during challenges.
• Document, resolve, and analyze all complaints and feedback; identify root causes and share learnings.
• Create, review and refine customer reports to monitor performance and customer engagement.
• Help ensure delivery against financial targets and strategic objectives.

Skills

Customer care

Complaint handling

Quotations

Market knowledge

Cross-functional collaboration

Tools

CRM systems

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.

What we would like you to bring

You will support customers by providing helpful information, answering queries, + responding to complaints and feedback.

Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.

To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).

To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.

To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.

To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.

To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.

To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.

To create, review + refine customer reports.

To ensure delivery against all financial targets + strategic objectives.

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.

• People-Centric Culture: Join a team where your voice matters and people genuinely care.

• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.

• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.

• Rewards & Recognition: Get rewarded for your passion, performance, and potential.

• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.