Air Freight Customer

NYS International Freight Sdn Bhd; Sepang; On-site; MYR 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary package

Generous annual leave

Career development opportunities

On-the-job learning

Collaborative working environment

Job summary

NYS International Freight Sdn Bhd is seeking a proactive Air Freight Customer Service Representative to join our team at KLIA facility in Selangor. This full-time position involves managing air freight customer requirements, coordinating shipments, and providing updates for smooth import/export operations.

Applicants should have a minimum of SPM/STPM or Diploma in Logistics, with 1–2 years of experience in air freight forwarding or related fields. Fresh graduates are encouraged to apply.

Qualifications

• Minimum SPM/STPM or Diploma in Logistics, Supply Chain Management, or related field.
• 1-2 years of experience in air freight forwarding, logistics, or customer service.
• Fresh graduates with interest in freight forwarding are encouraged to apply.
• Good verbal and written communication skills in English and Bahasa Malaysia.
• Able to multitask and adapt to changing operational requirements.

Responsibilities

• Handle daily air freight import and export bookings.
• Coordinate with airlines and customers for shipment arrangements.
• Prepare and process shipping and logistics documentation.
• Monitor shipment status and provide updates to customers.
• Handle customer complaints and operational challenges.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Microsoft Office

Logistics knowledge

Freight forwarding

Education

SPM/STPM or Diploma in Logistics

Tools

CargoWise

Job description

Kuala Lumpur International Airport, Selangor

NYS International Freight Sdn Bhd is looking for a proactive, customer-focused and detail-oriented Air Freight Customer Service Representative to join our growing freight and logistics team. This full-time position is based at our KLIA facility/ Da-Men Subang, Selangor.

You will be responsible for managing air freight customer requirements, coordinating shipments and providing timely updates to ensure smooth and efficient import and export operations.

Key Responsibilities

Handle daily air freight import and export bookings, enquiries and customer requests.

Coordinate with airlines, overseas agents, customers, transporters and internal departments to ensure timely shipment arrangements and cargo delivery.

Prepare and process shipping and logistics documentation, including Air Waybills (AWB), invoices, shipment documents and tracking records.

Monitor shipment status and provide accurate and proactive updates to customers.

Follow up closely with customers, airlines, agents and relevant parties to ensure shipments progress according to schedule.

Handle customer complaints, service issues and operational challenges professionally and efficiently.

Identify potential shipment delays or issues and coordinate appropriate solutions.

Maintain accurate shipment records and ensure all documentation is complete and properly maintained.

Build and maintain strong relationships with customers by providing responsive and professional service.

Work closely with the operations team to ensure customer requirements are fulfilled.

Perform other duties and responsibilities as assigned by the superior.

Requirements

Minimum SPM/STPM or Diploma in Logistics, Supply Chain Management, Transportation, Business Administration or a related field.

1–2 years of experience in air freight forwarding, logistics, customer service or a related field.

Fresh graduates with a strong interest in freight forwarding and logistics are encouraged to apply.

Good verbal and written communication skills in English and Bahasa Malaysia.

Other Chinese dialects are an added advantage.

Proficient in Microsoft Office, particularly Microsoft Excel and Word.

Experience with CargoWise or other logistics/forwarding systems is an advantage.

Strong customer service and follow-up skills.

Customer-oriented, proactive and responsible with a positive working attitude.

Good critical-thinking, problem-solving and communication skills.

Able to multitask, prioritise work and adapt to changing operational requirements.

Able to work independently as well as collaboratively in a fast-paced environment.

Willing to learn, take on new challenges and continuously improve work processes.

What We Offer

• Competitive salary package
• Generous annual leave and sick leave entitlements
• Career development and training opportunities
• On-the-job learning and skills development
• Collaborative and supportive working environment
• Opportunities to develop your career in the freight forwarding and logistics industry

Company Background

NYS was established in 1993 with a total logistics solutions provider based in Port Klang. With 30 years of experience in various sectors of the maritime transport industry, NYS provides freights services covering sea, air and land.

Expanding our portfolio beyond our freight services, NYS also offers all-rounded logistics support services such as project handling, warehousing, barging and wide range of value-added services to provide our clients with quality service and the ease of convenience.