AI Delivery & Technical Support Engineer

Shenzhen Hexun Huagu Information Technology Co/ 深圳市和讯华谷信息技术有限公司; Kuala Lumpur; Presencial; MYR 60.000 - 120.000; Jornada completa

Descripción de la vacante

Shenzhen Hexun Huagu Information Technology Co/ 深圳市和讯华谷信息技术有限公司 in Kuala Lumpur seeks an AI Delivery & Technical Support Engineer to provide technical support for EngageLab SAAS products, troubleshoot customer issues, reproduce problems, and develop solutions.

You will assist with GPTBots AI project delivery, API integration and testing, and documentation, while building small automation tools to improve efficiency and support processes.

Formación

• Hands-on software development experience across full lifecycle.
• Strong understanding of web/API technologies and troubleshooting.
• Proficient with IDEs, debugging and API testing tools.
• Ability to communicate with Mandarin-speaking customers.

Responsabilidades

• Provide technical support for EngageLab SAAS products and ensure resolution of customer issues.
• Support the deployment and delivery of GPTBots AI projects, including environment setup, testing, go-live support, and documentation.
• Assist with API integration design, testing, issue diagnosis, and internal technical support for customer needs.
• Develop or collaborate on small software projects, utility scripts, and automation tools to improve support and delivery efficiency.
• Maintain technical documentation, FAQs, user guides, and project delivery materials, and continuously improve support processes.

Conocimientos

Mandarin Chinese

Customer service

Communication skills

Troubleshooting

Automation scripting

Herramientas

IDEs

Debugging tools

API testing tools

Descripción del empleo

AI Delivery & Technical Support Engineer

Provide technical support for EngageLab products（SAAS product) , including handling customer issues, troubleshooting, reproducing problems, developing solutions, and following up to ensure resolution.

Support the deployment and delivery of GPTBots AI projects, including environment setup, functional testing, troubleshooting, go-live support, and documentation.

Assist with technical solution design, API integration and testing, issue diagnosis, and internal technical support based on customer and business needs.

Independently develop or collaborate on small software projects, utility scripts, and automation tools to improve support and delivery efficiency.

Maintain technical documentation, FAQs, user guides, and project delivery materials, and continuously improve support processes and service quality.

Requirements

Hands-on experience in independent software development, with the ability to manage the full development lifecycle, from requirement analysis and solution design to coding, debugging, and delivery.

Good understanding of internet technologies, network protocols, and common Web/API technologies, with strong troubleshooting and problem-solving skills.

Proficiency in common development IDEs, debugging tools, API testing tools, and project collaboration tools.

Proficient in using mainstream AI coding tools for software development, code analysis, troubleshooting, technical documentation, and productivity improvement.

Strong customer service mindset, communication skills, and sense of responsibility, with the ability to drive issues through to resolution in support and delivery scenarios.

Strong learning and documentation skills, with the ability to quickly understand product capabilities and develop reusable technical resources.

Experience building AI Agent projects and applying them to solve real-world business problems is a plus.

Proficient in Mandarin Chinese, with the ability to communicate effectively with Mandarin-speaking customers and colleagues.

Unlock job insights

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Technical Support Engineer?
• Which of the following types of qualifications do you have?
• How would you rate your Mandarin language skills?

What can I earn as a Technical Support Engineer