Junior AI Support

Verinon Technology Solutions Sdn Bhd; Bayan Lepas; On-site; MYR 39,000 - 54,000; Full time

Job summary

Verinon Technology Solutions Sdn Bhd is seeking a Junior Engineer to provide end-user technical support for enterprise collaboration, productivity, file-sharing, and AI tools across the Asia-Pacific region. You will interact directly with users to understand issues and deliver timely resolutions.

The role requires a customer-focused mindset, technical curiosity, and the ability to learn new technologies quickly. Based in Penang, Malaysia, with office-based work and regional responsibilities.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering or related discipline.
• Basic familiarity with Microsoft 365 and enterprise collaboration tools.
• Experience with Generative AI tools such as Microsoft Copilot, ChatGPT Enterprise, and Claude.
• Strong customer-service orientation with good communication and interpersonal skills.
• Good troubleshooting and problem-solving abilities.
• Willingness and ability to quickly learn new applications and technologies.
• Ability to communicate effectively with users across different countries and cultures in APAC.

Responsibilities

• Monitor, pick up, and resolve support tickets related to collaboration, productivity, and AI tools.
• Contact and work directly with users across the Asia-Pacific region to understand issues, troubleshoot problems, and provide timely resolution.
• Provide user support for tools and platforms such as Microsoft 365, Microsoft Copilot, ChatGPT Enterprise, Claude, Egnyte, and other enterprise tools.
• Troubleshoot user access, configuration, application usage and technical issues.
• Escalate complex issues to appropriate technical teams or vendors and work towards resolution.
• Maintain accurate ticket updates, resolution notes, and basic support documentation.
• Learn & support additional AI and collaboration tools within the organization.

Skills

Customer service

Communication

Troubleshooting

Interpersonal skills

Learn quickly

Problem solving

Education

Bachelor's degree in Computer Science/Information Technology/Engineering

Tools

Microsoft 365

Microsoft Copilot

ChatGPT Enterprise

Claude

Egnyte

Job description

Junior Engineer - Collaboration & AI Tools & Systems Support to provide end-user technical support for enterprise collaboration, productivity, file-sharing, and AI tools across the Asia-Pacific region. The ideal candidate should be customer/user focused, technically inclined, willing to learn new technologies, and comfortable interacting directly with users to understand and resolve their issues.

Key responsibilities

Monitor, pick up, and resolve support tickets related to collaboration, productivity, and AI tools.

Contact and work directly with users across the Asia-Pacific region to understand issues, troubleshoot problems, and provide timely resolution.

Provide user support for tools and platforms such as Microsoft 365, Microsoft Copilot, ChatGPT Enterprise, Claude / Claude Cowork, Egnyte, and other enterprise collaboration, productivity, and file-sharing tools.

Troubleshoot user access, configuration, application usage and functional/technical issues.

Escalate complex issues to appropriate technical teams or vendors and work for resolution.

Maintain accurate ticket updates, resolution notes, and basic support documentation.

Learn & support additional AI and collaboration tools within the organization.

About you

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.

Basic familiarity with Microsoft 365 and enterprise collaboration tools.

Experience with Generative AI tools such as Microsoft Copilot, ChatGPT Enterprise, and Claude.

Strong customer-service orientation with good communication and interpersonal skills.

Good troubleshooting and problem-solving abilities.

Willingness and ability to quickly learn new applications and technologies.

Ability to communicate effectively with users across different countries and cultures within the Asia-Pacific region.

Must be located in Penang, Malaysia, or willing to relocate, and able to work from the office.