Product Delivery Specialist(A192779)

AI Rudder; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Learning

Career growth

Global exposure

Meaningful impact

Ownership

Team events

Job summary

AI Rudder is seeking a Product Delivery Specialist based in Malaysia to drive end-to-end delivery of Voicebot/Chatbot projects, including requirement clarification, configuration, testing, launch, and continuous optimization.

You will collaborate with Product, Engineering, Operations, QA, Customer Success and local teams to ensure on-time delivery, clear communication, and rapid issue resolution while localizing content for Malaysian users.

Qualifications

• Bachelor's degree or above
• 3 years of experience in product operations, project operations, AI product delivery, intelligent customer service, Voice bot/Chatbot, SaaS, or internet product roles
• Fluent in English with excellent written and verbal communication
• Clear logic, strong attention to detail, ability to organize complex information, track task progress, and produce structured documentation
• Basic data analysis awareness, ability to identify issues from data and user feedback
• Strong execution capability, result orientation, and ability to work in a fast-paced environment with multiple tasks in parallel
• Fast learner, willing to quickly understand business processes, bot product logic, and local Malaysian business scenarios

Responsibilities

• Independently support the delivery of regular Voicebot/Chatbot projects, including requirement clarification, solution configuration, launch preparation, progress tracking, performance follow-up, and daily issue coordination
• Maintain and optimize conversation flows, scripts, intents, prompts, knowledge base content, and other bot-related configurations to improve understanding accuracy, response quality, and user experience
• Review and optimize bot scripts, conversation flows, user-facing content, and operation materials based on local Malaysian user expressions, language habits, and business context
• Track bot performance data and user feedback, identify operational issues or anomalies, summarize issue symptoms, collect examples, conduct preliminary analysis, and coordinate with relevant teams to drive resolution
• Work closely with Product, Engineering, Operations, QA, Customer Success, and local business teams to ensure project tasks are delivered on time, information is clearly synchronized, and issues are followed through to closure
• Prepare and maintain project progress updates, bot performance summaries, issue lists, optimization records, launch notes, and periodic review materials
• Support client communication, requirement confirmation, issue feedback, and basic training when needed, helping clients and internal teams understand bot capabilities, business processes, and operation guidelines
• Summarize improvement suggestions based on project execution, user feedback and local market needs, and provide structured feedback to Product and Delivery teams to support continuous product improvement

Skills

English communication

Cross-functional collaboration

Data analysis awareness

Attention to detail

Execution capability

Fast learner

Education

Bachelor's degree

Job description

Work Arrangement: Onsite, Monday - Friday

We're looking for Product Delivery Specialist to be based in Malaysia. In this role, you will participate in real AI voice and conversational bot projects in the Malaysian market, covering requirement clarification, configuration, testing, launch, and continuous optimization. You will gain end-to-end exposure to how AI products are implemented in real business scenarios and gradually grow into a PD talent who can independently manage project delivery and localized product operations.

Responsibilities

1. Project Delivery Execution: Independently support the delivery of regular Voicebot / Chatbot projects, including requirement clarification, solution configuration, launch preparation, progress tracking, performance follow-up, and daily issue coordination.

2. Bot Operations and Optimization: Maintain and optimize conversation flows, scripts, intents, prompts, knowledge base content, and other bot-related configurations to improve understanding accuracy, response quality, and user experience.

3. Localization Support: Review and optimize bot scripts, conversation flows, user-facing content, and operation materials based on local Malaysian user expressions, language habits, and business context.

4. Data and Issue Analysis: Track bot performance data and user feedback, identify operational issues or anomalies, summarize issue symptoms, collect examples, conduct preliminary analysis, and coordinate with relevant teams to drive resolution.

5. Cross-functional Collaboration: Work closely with Product, Engineering, Operations, QA, Customer Success, and local business teams to ensure project tasks are delivered on time, information is clearly synchronized, and issues are followed through to closure.

6. Project Documentation and Reporting: Prepare and maintain project progress updates, bot performance summaries, issue lists, optimization records, launch notes, and periodic review materials.

7. Client and Internal Support: Support client communication, requirement confirmation, issue feedback, and basic training when needed, helping clients and internal teams understand bot capabilities, business processes, and operation guidelines.

8. Product Feedback and Iteration: Summarize improvement suggestions based on project execution, user feedback and local market needs, and provide structured feedback to Product and Delivery teams to support continuous product improvement.

Minimum Qualifications

- Completion of Bachelor's degree or above.

- 3 years of experience in product operations, project operations, AI product delivery, intelligent customer service, Voice bot / Chatbot, SaaS, or internet product-related roles.

- Fluent in English with excellent written and verbal communication skills, able to work effectively with cross-functional, local, and remote teams, and to clearly explain complex design concepts to executives, clients, and technical teams.

- Clear logic, strong attention to detail, and the ability to organize complex information, track task progress, and produce structured documentation.

- Basic data analysis awareness, with the ability to identify issues from data and user feedback and provide preliminary diagnosis.

- Strong execution capability, result orientation, and the ability to work in a fast-paced environment with multiple tasks in parallel.

- Fast learner, willing to quickly understand business processes, bot product logic, and local Malaysian business scenarios.

Preferred Qualifications

- Majors in Language, Marketing, Operations, Information Management, Computer Science, or Artificial Intelligence.

- Understanding of the Malaysian local market, customer service scenarios, finance, collection, e-commerce, or logistics scenarios.

- Experience with Voice bot, Chatbot, AI products, intelligent customer service, or LLM application projects.

- Experience in Malaysian localization operations, client communication, or project delivery.

- Familiarity with conversation flow design, intent design, prompt optimization, or user experience optimization.

- Experience in client-facing communication or cross-cultural collaboration.

About AI Rudder

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.

Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.

Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

How We Work

AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work.

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.

Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.

Global Exposure: Collaborate with international teams, global rotations & work with global enterprise customers.

Meaningful Impact: Build AI solutions that create real value for businesses around the world.

Ownership & Autonomy: Freedom to take initiative and drive outcomes.

Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration.

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.