Onsite AI Data Center Engineer — Rapid Uptime Support

Dell; Selangor; On-site; MYR 89,000 - 134,000; Full time

Job summary

Dell Technologies is seeking an On-Site Service Engineer for our AI Data Center in Cyberjaya. You will provide on-site technical expertise to maintain system availability, troubleshoot hardware, firmware, and software issues, and drive rapid recovery during outages.

Join Dell to support AI Server systems, perform preventive maintenance, and contribute to continuous service improvements while travelling to customer sites as required.

Qualifications

• Experience in technical support, field engineering, or data centre support.
• Hands-on with server/storage/networking hardware and diagnostics.

Responsibilities

• Provide on-site technical support for AI Server systems ensuring reliability and minimal downtime.
• Troubleshoot hardware, firmware, and software issues, perform root cause analysis and corrective actions.
• Perform server maintenance including part replacements, firmware upgrades, health checks, and FCOs.
• Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates.
• Identify recurring issues and recommend improvements to enhance service efficiency.
• Provide technical guidance and documentation as a trusted advisor on Dell AI and data centre infrastructure.

Skills

Technical support

Field engineering

Data centre

Diagnostics

Root cause analysis

On-call travel

Education

Associate or Bachelor’s in IT/Computing

Tools

Dell certifications (Storage Foundations)

CompTIA Network+/Server+

CCNA

VMware VCP

RHCSA/RHCE

ITIL

Kubernetes CKA

Job description

Dell Technologies is seeking an On-Site Service Engineer for our AI Data Center in Cyberjaya. You will provide on-site technical expertise to maintain system availability, troubleshoot hardware, firmware, and software issues, and drive rapid recovery during outages.

Join Dell to support AI Server systems, perform preventive maintenance, and contribute to continuous service improvements while travelling to customer sites as required.