Agent Training & Development Specialist

Allianz Malaysia Berhad; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

Allianz Malaysia Berhad is seeking a dedicated trainer to develop and execute agent training programmes that boost retention and productivity. You will digitalize training to improve effectiveness and support departmental projects aligned with company goals.

You will ensure compliance, handle training inquiries with a service mindset, and actively participate in events within the division. Strong English, IT literacy, and a collaborative attitude are essential.

Qualifications

• 2-3 years of work experience required.
• A degree holder in any field is acceptable.
• Proficient in written and spoken English.
• Strong interpersonal and service orientation.
• Good team player with detail orientation.
• Willingness to learn and progress.
• IT literacy and familiarity with AI tools such as ChatGPT.

Responsibilities

• Develop, execute and support agent development paths and training programmes.
• Digitalize training programs to improve effectiveness and experience.
• Ensure training compliance by agents and quality of programmes.
• Handle inquiries on training matters with excellent service mindset.
• Participate in divisional events and projects.

Skills

2-3 years working experience

English proficiency

Interpersonal skills

Service orientation

Teamwork

Willingness to learn

Detail oriented

IT-savvy

AI tools familiarity (ChatGPT)

Education

Degree holder in any field

Tools

ChatGPT

Job description

Allianz Malaysia Berhad is seeking a dedicated trainer to develop and execute agent training programmes that boost retention and productivity. You will digitalize training to improve effectiveness and support departmental projects aligned with company goals.

You will ensure compliance, handle training inquiries with a service mindset, and actively participate in events within the division. Strong English, IT literacy, and a collaborative attitude are essential.