Manager, Training Specialist (Great Eastern Takaful Berhad)

Great Eastern; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Great Eastern is seeking a Training Specialist to design and implement innovative learning strategies that boost stakeholders' performance and drive business success. The role leverages instructional design principles and learning technologies to tailor engaging training programs for diverse stakeholder needs.

You will design and deliver end-to-end learning programs, develop curricula, and assess training impact with ROI and other metrics.

Qualifications

• Diploma or higher in learning and development or related field.
• Experience designing and delivering impactful training programs.
• Strong communication and facilitation skills.

Responsibilities

• Design and develop high-quality learning programs (e-learning modules, workshops, blended learning).
• Lead development of curricula and assess training impact (ROI, metrics).
• Create and deliver end-to-end module design with succession planning.
• Collaborate with SMEs to ensure content aligns with business goals.
• Implement assessment tools and iterate content based on feedback.
• Facilitate training sessions, webinars, and workshops; accumulate 40–60 training hours per quarter.
• Manage LMS records and maintain up-to-date content.

Skills

E-learning tools

Multimedia design

LMS

Data analytics

Communication

Education

Diploma or higher in Learning & Development / Education / HR

Tools

Authoring software

Video editing

Job description

Training Specialist plays a critical role in designing and implementing innovative learning strategies that enhance stakeholders' performance and drive business success. This role will leverage cutting-edge instructional design principles and learning technologies to create engaging training programs tailored to meet the diverse needs of the stakeholders

Key Responsibilities

• Design and develop high-quality learning programs, including e-learning modules, workshops, and blended learning experiences that drive learner engagement and knowledge retention; and simultaneously lead the development of comprehensive training programs by conducting training needs analysis, designing curricula, and evaluating the impact of training initiatives (eg. ROI, number of activated agents etc).
• Design and develop engaging e-learning modules, workshops, and/or blended learning experiences with minimum of two (2) new e-learning modules and two (2) new hybrid or workshop / physical training programs yearly as deemed fit.
• Responsible for creating and delivering the end-to-end process in module / program design and development together with certifying sufficient training successors.
• Collaborate with subject matter experts and stakeholders, when possible, to ensure training content is relevant, accurate, and aligned with business goals.
• Implement assessment tools to measure training effectiveness and iterate on program content based on feedback and performance metrics (only on suitable program).
• Facilitate training sessions, workshops, and/or webinars, with minimum hours of 40 - 60 accumulated training hours per quarter, when applicable.
• Manage learning management system (LMS) record updating and other pertinent administrative conduct and ensure all training content is up to date and accessible.
• Conduct each process involved as Training Specialist per the Standard Operating Procedure of each process.
• Support administrative tasks that are relevant and important to holding portfolio as part of business continuity and support system with full accountability.
• Provide support to administration team in reviewing or approving Customer Fact Find (CFF) task and any other important matter (this includes stakeholder's engagement request).

We are looking for people who has

• Minimum diploma and above holder with 5+ years of experience in learning and development or instructional design, with a proven track record of designing impactful training programs.
• Strong understanding of adult learning principles and curriculum design and development.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and effectively during training platforms, business meetings and other engagements.

Skill sets

a) Technical Skills and Relevant Technologies

• Advanced knowledge of e-learning development tools and technologies, including authoring software and video editing tools.
• Experience with multimedia production and graphic design tools to create engaging learning resources.
• Understanding of Learning Management Systems (LMS) and experience with data analytics to track agents' progress and outcomes.

b) Soft Skills and Cultural Fit

• Strong analytical and critical thinking skills, with a data-driven approach to evaluating learning effectiveness.
• Ability to work collaboratively in a remote team environment, demonstrating agility, flexibility and adaptability.
• Proactive mindset with a passion for continuous learning and development.
• Excellent organizational skills, capable of managing multiple tasks simultaneously while meeting deadlines.