Mandarin Speaker — Customer Service Specialist (Logistics)

Toll Group; Bayan Lepas; On-site; MYR 36,000 - 48,000; Full time

Job summary

Toll Group is hiring a Customer Service Representative (Mandarin Speaker) based in Bayan Lepas, Penang. The role emphasizes handling customer transactions, providing product and technical support, and coordinating with stakeholders to meet service standards.

The ideal candidate will have 1–3 years of relevant experience in an operational/support role and be fluent in Mandarin, enabling effective communication with a diverse customer base. This position is onsite at Bayan Lepas.

Qualifications

• Experience in operations/support or similar roles.
• Familiarity with business processes and transactional workflows.
• 1–3 years of relevant job-related experience and technical/vocational training.

Responsibilities

• Develop and maintain professional relationships with customers.
• Assist with account management and transaction processing.
• Provide product and technical support related to customer transactions and requests.
• Coordinate with internal and external stakeholders to meet service standards.
• Respond to customer queries and resolve issues in line with agreements.

Skills

Mandarin

Customer service

Operational knowledge

Job description

Toll Group is hiring a Customer Service Representative (Mandarin Speaker) based in Bayan Lepas, Penang. The role emphasizes handling customer transactions, providing product and technical support, and coordinating with stakeholders to meet service standards.

The ideal candidate will have 1–3 years of relevant experience in an operational/support role and be fluent in Mandarin, enabling effective communication with a diverse customer base. This position is onsite at Bayan Lepas.