Customer Care Executive

Rangka Raya Sdn Bhd; Puchong; On-site; MYR 33,000 - 61,000; Full time

Job summary

Rangka Raya Sdn Bhd is seeking a Customer Care Executive to join our team in Puchong Jaya, Selangor. This full-time role serves as the main contact for customers, handling inquiries across channels and ensuring accurate records.

The ideal candidate will have strong communication, organisational skills, and a proactive, customer-focused approach. Fluency in English and Malay is preferred, with a commitment to confidentiality and professional service.

Qualifications

• Customer service or admin support experience.
• Excellent written and verbal English and Malay.
• Strong organisation and time management abilities.
• Proficiency with email, word processing and spreadsheets.
• Customer-focused mindset with service excellence.
• Problem-solving and calmness under pressure.
• Ability to take on additional responsibilities as needed.

Responsibilities

• Handle customer enquiries via phone, email and in person.
• Maintain accurate customer records and databases.
• Coordinate with internal departments to resolve issues.
• Process customer requests, orders and documentation.
• Follow up with customers to ensure satisfaction.
• Prepare reports on feedback and interaction trends for management.
• Support administrative tasks and ensure smooth office operations.

Skills

Customer service

Communication skills

Organization

Multitasking

Malay & English

Tools

MS Office

Job description

About the role

Rangka Raya Sdn Bhd is seeking a Customer Care Executive to join our team in Puchong Jaya, Selangor. This is a full-time position that plays a vital role in maintaining and strengthening our relationships with customers. As Customer Care Executive, you will be the key point of contact for our customers, ensuring their needs are met efficiently and professionally whilst contributing to the overall success and reputation of our organisation.

What you’ll be doing

Managing customer enquiries and concerns through multiple communication channels, including telephone, email and face-to-face interactions

Maintaining detailed and accurate customer records and database information to ensure all interactions are properly documented

Coordinating with internal departments to resolve customer issues and provide timely solutions

Processing customer requests, orders and documentation in a timely and organised manner

Following up with customers to ensure satisfaction and address any outstanding concerns

Preparing reports on customer feedback and interaction trends for management review

Supporting administrative tasks and contributing to the smooth operation of the office

Maintaining confidentiality and adhering to company policies and procedures at all times

What we’re looking for

Proven experience in a customer service or administrative support role, preferably in a customer relations capacity

Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and colleagues

Strong organisational and time management abilities, with the capability to manage multiple tasks and priorities simultaneously

Proficiency with computer systems and office software, including email, word processing and spreadsheet applications

A customer-focused mindset with genuine enthusiasm for providing exceptional service

Problem-solving skills and the ability to think critically when addressing customer concerns

Attention to detail and commitment to accuracy in all administrative work

Ability to remain calm and professional when handling challenging customer situations

A proactive attitude and willingness to take on additional responsibilities as needed

Fluency in English and Malay; additional language skills are advantageous

What we offer

At Rangka Raya Sdn Bhd, we are committed to creating a supportive and inclusive workplace where our employees can thrive. We offer competitive remuneration commensurate with experience and qualifications.

About us

Rangka Raya Sdn Bhd is a Perodua authorised dealer in Malaysia. With over 25 years of experience & a strong presence in Puchong Jaya, Selangor, we pride ourselves on our commitment to customer satisfaction. At Rangka Raya Sdn Bhd, we value teamwork, integrity, and a passion for excellence.