After Sales Service Coordinator

Kitch (M) Sdn Bhd; Selangor; On-site; MYR 47,000 - 62,000; Full time

Job summary

Kitch (M) Sdn Bhd is seeking an After Sales Service Coordinator in Bandar Puteri Puchong, Selangor. You will be the vital link between customers and our service delivery team, managing inquiries, coordinating solutions, and maintaining high care standards after purchase.

You will handle service requests and warranty claims, liaise with technical teams, and ensure timely resolutions while delivering exceptional customer experiences that build loyalty.

Qualifications

• Experience in customer service or call centre, ideally after-sales or technical support.
• Strong communication, able to explain complex information clearly to customers.
• Excellent organisational and time management abilities, able to handle multiple requests.
• Proficient with computer systems, databases and CRM software.
• Calm and professional when dealing with difficult customers; proactive in resolving issues.
• Attention to detail and accuracy in documenting interactions and service requests.
• Team player with ability to collaborate across departments.
• Fluency in English; Malay or Mandarin advantageous.

Responsibilities

• Respond to customer inquiries via phone, email and other channels with professionalism.
• Process and prioritise after-sales service requests and warranty claims.
• Coordinate with technical and service teams for timely resolutions.
• Maintain accurate records of customer interactions in the company database.
• Follow up with customers to confirm satisfaction and gather feedback.
• Troubleshoot common issues and provide guidance where needed.
• Liaise with customers and external service providers to arrange installations, repairs, or maintenance.
• Handle complaints with empathy and seek satisfactory resolutions.
• Support the wider team during peak periods and special projects.
• Contribute to continuous improvement of after-sales service processes.

Skills

Customer service

Communication

Time management

Problem solving

Calm under pressure

Attention to detail

Teamwork

English

Malay/Mandarin helpful

Tools

CRM software

Job description

After Sales Service Coordinator

We are seeking an After Sales Service Coordinator to join the customer service team at Kitch (M) Sdn Bhd on a full-time basis. Based in Bandar Puteri Puchong, Selangor, this role is central to ensuring our customers receive exceptional support and service following their purchase. As an After Sales Service Coordinator, you will be the vital link between our customers and our service delivery team, managing inquiries, coordinating solutions, and maintaining the high standards of customer care that define our brand. This position offers the opportunity to develop expertise in customer relationship management whilst contributing directly to customer satisfaction and loyalty.

Key responsibilities

• Responding to customer inquiries via phone, email and other communication channels with professionalism and promptness
• Processing and prioritising after-sales service requests and warranty claims from customers
• Coordinating with the technical and service teams to ensure timely resolution of customer issues
• Maintaining accurate records of customer interactions, service requests and resolutions in the company database
• Following up with customers to confirm satisfaction and gather feedback on service quality
• Troubleshooting common customer problems and providing guidance where appropriate
• Liaising between customers and external service providers to arrange installations, repairs or maintenance
• Handling customer complaints with empathy and working towards satisfactory resolutions
• Supporting the broader customer service team during peak periods and special projects
• Contributing to the continuous improvement of after-sales service processes and procedures

What we're looking for

• Previous experience working in a customer service or call centre environment, ideally in an after-sales or technical support capacity
• Strong communication skills with the ability to explain complex information clearly to customers
• Excellent organisational and time management abilities, with the capacity to handle multiple requests simultaneously
• Proficiency in using computer systems, databases and customer relationship management (CRM) software
• Problem-solving mindset with a proactive approach to resolving customer issues
• Ability to remain calm and professional when dealing with difficult or frustrated customers
• Attention to detail and accuracy in documenting customer interactions and service requests
• Team player with strong interpersonal skills and the ability to collaborate with colleagues across departments
• Fluency in English; additional languages such as Malay or Mandarin are advantageous
• Flexibility and willingness to adapt to changing priorities and procedures

What we offer

At Kitch (M) Sdn Bhd, we believe in supporting our employees' professional growth and wellbeing. We offer competitive remuneration packages and the opportunity to develop valuable skills in customer relationship management and after-sales support. Our working environment is collaborative and supportive, where your contributions are recognised and valued. We provide ongoing training and development opportunities to help you advance your career within the organisation. Additionally, we foster a positive workplace culture that prioritises employee satisfaction and work-life balance, with flexible approaches to support your personal needs.

About us

Kitch (M) Sdn Bhd is a customer-focused organisation committed to delivering high-quality products and exceptional after-sales service. We pride ourselves on building lasting relationships with our customers through reliable service, professional support and innovative solutions. With a dedicated team and a commitment to excellence, we have established ourselves as a trusted name in our industry. Our mission is to exceed customer expectations at every touchpoint, and we believe that our after-sales service is a key differentiator. We are passionate about creating an inclusive, supportive workplace where talented individuals can thrive and contribute to our continued success.