AFTER SALES SERVICE ADVISOR

STUNNING BIKE SDN BHD; West Coast Division; On-site; MYR 42,000 - 66,000; Full time

Job summary

STUNNING BIKE SDN BHD in Sabah invites a skilled Service Advisor to welcome customers, record complaints, perform pre-diagnosis, and outline repair scopes and costs.

You will obtain approvals, coordinate workshop jobs, liaise with HQ and technicians, and ensure smooth handover to customers with clear explanations and follow-up service.

Qualifications

• Minimum 2 years of experience in service advisory or related automotive after-sales role.
• Good understanding of motorcycle/automotive servicing and repair processes.
• Able to understand and pre-diagnose common vehicle complaints.
• Excellent customer service and communication skills.
• Ability to explain technical issues and repair recommendations clearly.
• Able to coordinate and prioritise workshop jobs effectively.
• Strong problem-solving and follow-up skills.
• Able to communicate with HQ, technicians and customers.
• Experience with motorcycle brands, dealerships or authorised service centres is an advantage.

Responsibilities

• Welcome customers and understand their vehicle complaints, service requirements and concerns.
• Conduct initial inspection and pre-diagnose reported vehicle issues before assigning the repair job.
• Accurately record customer complaints, inspection findings and required repair work in the job card.
• Prepare and explain the repair scope, recommended work and estimated costs to customers.
• Obtain the necessary customer approval before proceeding with chargeable repairs.
• Plan and coordinate workshop jobs based on technician skillset, workload and job requirements.
• Assign repair jobs to the appropriate mechanic/technician and monitor progress.
• Keep customers informed of repair progress, delays or changes in repair costs where applicable.
• Liaise with HQ for technical support, troubleshooting and repair guidance when required.
• Coordinate with the After Sales Admin for warranty, insurance and other claim-related matters.
• Conduct or coordinate final inspection and quality control after repair completion.
• Verify that the reported issue has been properly addressed and that the vehicle is ready for release.
• Explain completed repairs, work performed, replaced parts and applicable charges to customers upon collection.
• Follow up with customers after servicing where necessary.
• Maintain accurate job cards, inspection records and customer service records.
• Escalate unresolved technical, customer or operational issues to the HOD promptly.
• Perform other duties reasonably assigned by the Company or HOB.

Skills

Customer service

Communication skills

Pre-diagnosis

Workshop coordination

Explain repairs

Problem-solving

Lead workflow

HQ coordination

Automotive servicing

Experience with motorcycles

Job description

Key Responsibilities

• Welcome customers and understand their vehicle complaints, service requirements and concerns.
• Conduct initial inspection and pre-diagnose reported vehicle issues before assigning the repair job.
• Accurately record customer complaints, inspection findings and required repair work in the job card.
• Prepare and explain the repair scope, recommended work and estimated costs to customers.
• Obtain the necessary customer approval before proceeding with chargeable repairs.
• Plan and coordinate workshop jobs based on technician skillset, workload and job requirements.
• Assign repair jobs to the appropriate mechanic/technician and monitor progress.
• Keep customers informed of repair progress, additional findings, delays or changes in repair costs where applicable.
• Liaise with HQ for technical support, troubleshooting and repair guidance when required.
• Coordinate with the After Sales Admin for warranty, insurance and other claim-related matters.
• Conduct or coordinate final inspection and quality control (QC) after repair completion.
• Verify that the reported issue has been properly addressed and that the vehicle is ready for release.
• Explain completed repairs, work performed, replaced parts and applicable charges to customers upon collection.
• Follow up with customers after servicing where necessary.
• Maintain accurate job cards, inspection records and customer service records.
• Escalate unresolved technical, customer or operational issues to the HOD promptly.
• Perform other duties reasonably assigned by the Company or HOB.

Requirements

• Minimum 2 years of experience as a Service Advisor, automotive technician or in a related automotive after-sales role is preferred.
• Good understanding of motorcycle/automotive servicing and repair processes.
• Able to understand and pre-diagnose common vehicle complaints.
• Good customer service and communication skills.
• Able to explain technical issues and repair recommendations in a clear and understandable manner.
• Able to coordinate and prioritise workshop jobs effectively.
• Good problem-solving and follow-up skills.
• Able to communicate effectively with HQ, technicians and customers.
• Experience with motorcycle brands, dealerships or authorised service centres will be an added advantage.

Key Qualities

• Customer-focused and professional
• Good technical understanding
• Organised and good at follow-up
• Responsible and decisive
• Able to coordinate and lead workflow effectively
• Detail-oriented with a strong focus on repair quality