Service Advisor (Automotive)

GERMAN MARQUE SDN BHD; Shah Alam; On-site; MYR 47,000 - 78,000; Full time

Benefits offered by this job

Daily meals provided

Incentive structure

Professional development

Medical coverage

Job summary

German Marque in Shah Alam is seeking an experienced Service Advisor who understands premium vehicles and demanding customers. You will be the primary contact from vehicle intake to delivery, providing clear job orders and professional recommendations.

You will coordinate with technicians, interpret diagnostic results, manage end-to-end service processes, and ensure accurate invoicing and margins while delivering outstanding customer experiences.

Qualifications

• Minimum 3–5 years experience as a Service Advisor in automotive workshop.
• Experience with Continental brands is highly preferred.
• Strong technical understanding of vehicle systems and diagnostics.
• Proven ability to handle mid to high-value repair jobs.
• Experience using workshop systems, job cards, and repair documentation.

Responsibilities

• Act as the primary point of contact for customers, from vehicle intake to delivery.
• Conduct accurate vehicle walkarounds, identify concerns, and translate them into clear job orders.
• Provide technical explanations and professional recommendations.
• Work closely with technicians to diagnose issues, prioritize jobs, and ensure repair accuracy.
• Understand and interpret diagnostic results, repair processes, and parts requirements.
• Ensure all repairs are properly scoped, approved, and documented.
• Manage end-to-end service process: booking, job allocation, parts coordination, repair progress, and delivery.
• Maintain clear timelines and proactively manage delays or changes.
• Ensure proper job costing, invoicing accuracy, and margin awareness.
• Handle premium customers with professionalism and confidence.
• Provide consistent updates and manage expectations effectively.
• Resolve complaints or concerns with ownership and accountability.
• Review completed work before delivery.
• Ensure all vehicles meet workshop quality standards and are properly explained to customers.

Skills

Customer communication

Vehicle diagnostics

Workshop systems

English & Bahasa Malaysia

Premium customer handling

Tools

Diagnostic tools

Repair documentation

Job description

Are you an experienced Service Advisor who understands premium vehicles and demanding customers?

At German Marque, we are not a general workshop — we specialize in German continental and other high-performance European marques. We are looking for an experienced Service Advisor who can confidently manage discerning clients and complex technical cases.

This role is not suitable for fresh graduates or entry-level applicants.

Key Responsibilities

Customer & Vehicle Management

Act as the primary point of contact for customers, from vehicle intake to delivery

Conduct accurate vehicle walkarounds, identify concerns, and translate them into clear job orders

Provide technical explanations and professional recommendations

Technical Coordination

Work closely with technicians to diagnose issues, prioritize jobs, and ensure repair accuracy

Understand and interpret diagnostic results, repair processes, and parts requirements

Ensure all repairs are properly scoped, approved, and documented

Job & Workflow Control

Manage end-to-end service process: booking, job allocation, parts coordination, repair progress, and delivery

Maintain clear timelines and proactively manage delays or changes

Ensure proper job costing, invoicing accuracy, and margin awareness

Customer Experience

Handle premium customers with professionalism and confidence

Provide consistent updates and manage expectations effectively

Resolve complaints or concerns with ownership and accountability

Quality Control

Review completed work before delivery

Ensure all vehicles meet workshop quality standards and are properly explained to customers

Requirements

Minimum 3–5 years experience as a Service Advisor in an automotive workshop (Experience with Continental brands is highly preferred)

Strong technical understanding of vehicle systems and diagnostics

Proven ability to handle mid to high-value repair jobs

Experience using workshop systems, job cards, and repair documentation

We are NOT looking for:

Pure customer service / call centre background

Candidates without automotive experience

Core Competencies

Strong communication skills (English & Bahasa Malaysia; Mandarin is an advantage)

Confident dealing with demanding or technically knowledgeable customers

Detail-oriented with strong problem-solving ability

Able to work in a fast-paced, high-standard workshop environment

Why Join German Marque

Be part of a specialist workshop with a strong reputation in the market

Daily meals provided (lunch & tea break)

Attractive incentive structure tied to performance

Ongoing technical and professional development

Supportive, structured, and performance-driven team

EPF, SOCSO, Medical coverage.

Working Hours

6 - day week : Monday - Friday (8.45am - 5.30pm), Saturdays (8.45am - 4.30pm)