Service Manager

LIAN HONG GROUP (LHG); Johor; On-site; MYR 90,000 - 120,000; Full time

Job summary

LIAN HONG GROUP (LHG) seeks an experienced Service Manager to lead the after-sales service operations and ensure smooth workshop operations, high customer satisfaction, and achievement of service KPIs.

The role requires managing service centre operations, warranty processes, and coordinating with Parts, Sales and Management to meet monthly targets and standards.

Qualifications

• Strong leadership, problem-solving and customer management skills.
• Good understanding of workshop operations, warranty processes and manufacturer standards.
• Able to travel and lead a team effectively.

Responsibilities

• Manage overall service centre operations including service advisors, technicians, warranty and support staff.
• Ensure workshop productivity, efficiency and quality standards are consistently achieved.
• Monitor and improve CSI/SSI performance and handle customer complaints professionally.
• Plan and control service revenue, cost management and monthly performance targets.
• Ensure compliance with manufacturer standards, SOPs and audit requirements.
• Oversee warranty submissions, service campaigns and recall activities.
• Develop, coach and motivate service team to enhance performance and skill levels.
• Prepare and review service reports, KPIs and operational analysis for management.
• Coordinate closely with Parts, Sales and Management to ensure smooth operations.

Skills

Leadership

Problem-solving

Customer management

Education

Diploma or Degree in Automotive/Mechanical Engineering or related

Job description

We are seeking an experienced Service Manager to lead and manage the after-sales service operations. This role is responsible for ensuring smooth workshop operations, high customer satisfaction, and achievement of service KPIs in line with company and brand standards.

Key Responsibilities

• Manage overall service centre operations including service advisors, technicians, warranty, and support staff.
• Ensure workshop productivity, efficiency, and quality standards are consistently achieved.
• Monitor and improve CSI/SSI performance and handle customer complaints professionally.
• Plan and control service revenue, cost management, and monthly performance targets.
• Ensure compliance with manufacturer standards, SOPs, and audit requirements.
• Oversee warranty submissions, service campaigns, and recall activities.
• Develop, coach, and motivate service team to enhance performance and skill levels.
• Prepare and review service reports, KPIs, and operational analysis for management.
• Coordinate closely with Parts, Sales, and Management to ensure smooth operations.

Requirements

• Minimum Diploma or Degree in Automotive, Mechanical Engineering, or related field.
• Preferrable experience in automotive after-sales, with minimum 2–3 years in a Service Manager or Assistant Service Manager role.
• Strong leadership, problem-solving, and customer management skills.
• Good understanding of workshop operations, warranty processes, and manufacturer standards.
• Able to work independently and lead a team effectively.
• Able to travel
• Career growth and leadership opportunity