Services Advisor (Automotive)

Recengine Auto Sdn Bhd; Kapar; On-site; MYR 36,000 - 58,000; Full time

Job summary

Recengine Auto Sdn Bhd is seeking a customer‑focused Automotive Service Advisor to be the primary contact for servicing, warranty and repair matters, arranging appropriate service and repairs, and setting clear customer expectations.

You will promote service and parts, manage appointments including recalls and maintenance, communicate with customers, handle complaints, follow up after servicing, and ensure proper documentation and high satisfaction.

Qualifications

• Minimum SPM or equivalent related experience.
• At least two years of working experience in automotive would be an advantage; fresh graduates encouraged as training will be provided.
• Must possess a valid driving license (Class D).
• Good knowledge of car components.
• Hands-on, details oriented and dedicated.
• Able to work independently and under pressure in a multitasking environment.
• Computer knowledge and familiarity with Microsoft Excel.
• Good interpersonal skills and ability to build strong client relationships.

Responsibilities

• Primary point-of-contact for all automotive service and repair matters, arrange for appropriate service/repairs, and set/manage customer expectations regarding service delivery
• To attend customer on servicing/warranty/repair requirement
• To promote service and parts recommendation items
• Managing appointments and scheduling of recalls, warranties, repairs, and maintenance.
• To communicate with customer and handle customer complaint
• To conduct post servicing Follow Up
• Ensure proper documentation is in accordance to vehicle possession
• Ensure high customer satisfaction standard and maintaining good customer relations
• To assist in managing fleet at the most cost-effective level and financial objectives are met as per guidelines & budgeted by company
• Perform final check for delivery by conducting on-vehicle check of work done.
• Clear job explanation of work done during delivery of vehicle to customer.
• To perform any other duties as assigned.

Skills

Driving license

Excel

Interpersonal skills

Detail oriented

Computer skills

Education

SPM or equivalent

Tools

Excel

Job description

Primary point-of-contact for all automotive service and repair matters, arrange for appropriate service/repairs, and set/manage customer expectations regarding service delivery

To attend customer on servicing/warranty/repair requirement

To promote service and parts recommendation items

Managing appointments and scheduling of recalls, warranties, repairs, and maintenance.

To communicate with customer and handle customer complaint

To conduct post servicing Follow Up

Ensure proper documentation is in accordance to vehicle possession

Ensure high customer satisfaction standard and maintaining good customer relations

To assist in managing fleet at the most cost-effective level and financial objectives are met as per guidelines & budgeted by company

Perform final check for delivery by conducting on-vehicle check of work done.

Clear job explanation of work done during delivery of vehicle to customer.

To perform any other duties as assigned.

Requirements

Minimum SPM OR equivalent related experience

At least two (2) years of working experience in automotive would be an advantage. Fresh graduate also encourage to apply as training will be provided

Must possess a valid driving license (Class D)

Good knowledge of car components

Must be hands on, details oriented and dedicated.

Able to work independently and to work under pressure and multitasking environment.

Computer knowledge and familiar with Microsoft Excel

Good interpersonal skills and ability to build strong client relationship