AFTER SALES ADMIN

STUNNING BIKE SDN BHD; West Coast Division; On-site; MYR 24,000 - 36,000; Full time

Job summary

STUNNING BIKE SDN BHD is seeking an organized Administrative Support Specialist to assist the After Sales Department with documentation, claims, invoicing and customer follow-ups. You will ensure service records are accurate and processed on time.

Responsibilities include handling warranty and insurance claims, preparing quotations and invoices, maintaining detailed records, and coordinating with HQ and other parties to resolve issues. Attention to detail and reliability are essential.

Qualifications

• Minimum 1–2 years of administration or after-sales experience.
• Strong organizational and documentation skills.
• Proficient in MS Office, especially Excel and Word.
• Good communication and follow-up abilities.
• Detail-oriented and able to work accurately with multiple tasks.
• Experience in warranty or insurance claims is a plus.

Responsibilities

• Process warranty and insurance claims documentation.
• Submit claims and documents to HQ, insurers, suppliers.
• Monitor pending claims and follow up on required documents.
• Prepare service quotations, invoices and credit notes.
• Send service reminders and maintain follow-up records.
• Maintain accurate client, vehicle, service and claim records.
• Ensure job cards, inspection forms and invoices are filed.
• Assist Service Advisor and workshop with admin and claims.
• Coordinate with HQ to resolve documentation issues.
• Monitor outstanding matters and ensure timely follow-up.
• Perform other admin duties as assigned.

Skills

Organizational skills

Documentation skills

Communication skills

Multitasking

Tools

Microsoft Office

Excel

Word

Job description

To provide efficient administrative and documentation support to the After Sales Department, ensuring service records, claims, quotations, invoicing and customer follow-ups are processed accurately and on time.

Key Responsibilities

• Process and prepare documentation for warranty claims, insurance claims and other after-sales submissions.
• Submit claims and supporting documents to HQ, insurance companies, suppliers and other relevant parties.
• Monitor and follow up on pending claims, approvals and required documentation.
• Prepare service quotations, invoices, credit notes and other after-sales documents.
• Send service reminders to customers and maintain proper follow-up records.
• Maintain accurate customer, vehicle, service and claim records.
• Ensure completed job cards, inspection forms, invoices and supporting documents are properly recorded and filed.
• Assist the Service Advisor and workshop team with administrative documentation and claim-related matters.
• Coordinate with HQ and relevant parties to resolve documentation or claim issues.
• Monitor outstanding administrative matters and ensure timely follow-up.
• Perform other administrative duties reasonably assigned by the Company or HOB.
  

Requirements

• Minimum 1–2 years of experience in administration, automotive after-sales or a related field is preferred.
• Good organisational and documentation skills.
• Proficient in Microsoft Office, particularly Excel and Word.
• Good communication and follow-up skills.
• Detail-oriented, systematic and able to work with accuracy.
• Able to manage multiple tasks and meet deadlines.
• Experience in warranty or insurance claims will be an added advantage.
• Experience in the automotive or motorcycle industry will be an added advantage.
  

Key Qualities

• Organised and detail-oriented
• Responsible and reliable
• Able to work independently and as part of a team