Administrator, Reconciliations Production Services

Royal Bank of Canada; Malaysia; On-site; MYR 42,000 - 66,000; Full time

Job summary

Royal Bank of Canada (RBC) Malaysia, Putrajaya, is hiring a client service professional to support wealth management clients. You will assist with client transactions, answer product inquiries, and resolve issues to ensure a smooth banking experience.

The role requires strong communication, accuracy, and time management. Work week is 40 hours, full-time on-site at IOI City area, contributing to a trusted financial services team.

Qualifications

• Experience in handling client inquiries via phone or email.
• Ability to analyze and resolve customer requests.
• Strong communication and problem-solving skills.

Responsibilities

• Assist clients with transaction fulfillment.
• Respond to inquiries about bank products and services via phone or email; verify requests.
• Resolve complaints and provide follow-up as needed.
• Maintain records of interactions and banking service transactions.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Operational Delivery

Process Improvements

Time Management

Job description

Job Description

- Assists clients with client transaction fulfillment.
- Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints.
- Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
- Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:
PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
City:
Putrajaya
Country:
Malaysia
Work hours/week:
40
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:

Posted Date

2026-10-06
Application Deadline:
2026-12-06
Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.