Administrator, Reconciliations Production Services

RBC; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

RBC in Putrajaya, Malaysia, is seeking a full-time Wealth Management–oriented client services role. The incumbent will assist clients with transactions, respond to inquiries via phone or email, analyze requests for validity, resolve complaints, and maintain comprehensive records of interactions and banking activities.

The position requires strong communication, problem-solving, and time-management skills, with a 40-hour workweek in a Regular employment setting. Applications close on 2026-12-06.

Qualifications

• Active learning and problem-solving to address client inquiries.
• Strong communication skills for client interactions via phone or email.
• Critical thinking to analyze customer requests and identify resolution paths.
• Customer service focus to maintain high client satisfaction.
• Operational delivery to execute tasks accurately and efficiently.
• Ability to suggest and implement process improvements.
• Effective time management to handle multiple inquiries.

Responsibilities

• Assists clients with client transaction fulfillment.
• Responds to client inquiries regarding bank products and services via phone or email; assesses validity of requests/complaints.
• Resolves complaints and provides follow-up calls when necessary.
• Keeps records of all customer interactions and banking transactions.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Operational Delivery

Process Improvements

Time Management

Job description

Job Description

• Assists clients with client transaction fulfillment.
• Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints.
• Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
• Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.

Job Description

• Assists clients with client transaction fulfillment.
• Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints.
• Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
• Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.

Job Skills

• Active Learning
• Communication
• Critical Thinking
• Customer Service
• Operational Delivery
• Process Improvements
• Time Management

Additional Job Details

Address

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City

Putrajaya

Country

Malaysia

Work hours/week

40

Employment Type

Full time

Platform

WEALTH MANAGEMENT

Job Type

Regular

Posted Date

2026-10-06

Application Deadline

2026-12-06

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.