ADMIN SALES SERVICE E-COMMERCE

Private Advertiser; Ipoh; On-site; MYR 28,000 - 45,000; Full time

Job summary

KZ TRENDY SDN BHD, based in Ipoh, Perak, seeks an Admin Sales Service E-Commerce professional for a full-time role. You will handle administrative tasks while delivering sales and customer service support to our online channels.

This position is essential to support ongoing e-commerce growth and ensure smooth day-to-day operations. You will manage orders and inquiries, maintain records, and collaborate with logistics to ensure timely fulfilment, contributing to an enhanced customer experience

Qualifications

• Experience in administrative support, preferably in an e-commerce or retail environment.
• Proficient with e‑commerce platforms and relevant software systems.
• Excellent organisational and time management skills.
• Strong written and spoken English; Malay and Mandarin are advantageous.
• Customer service experience.
• Proficient in Microsoft Office (Excel and Word).
• Attention to detail and data entry accuracy.
• Able to work independently and in a team.
• Proactive problem-solving and reliability.

Responsibilities

• Process customer orders, invoices, and payments for e-commerce platforms with accuracy.
• Provide multi-channel customer service via email, chat, and phone.
• Maintain filing systems and databases for sales records, customer information, and transactions.
• Coordinate with warehouse and logistics for timely order fulfilment and tracking.
• Handle inquiries, complaints, and returns with professionalism.
• Update product information and listings on platforms as required.
• Prepare sales reports and performance analytics for management.
• Liaise between customers, sales team, and other departments to resolve issues.
• Perform general administrative duties including scheduling and correspondence.

Skills

Administrative support

E-commerce platforms

Organisational skills

Customer service

Microsoft Excel

Microsoft Word

Data entry

Time management

Job description

About the role

We are seeking a dedicated Admin Sales Service E-Commerce professional to join our dynamic team at KZ TRENDY SDN BHD. This is a full-time position based in Ipoh, Perak. In this role, you will be the backbone of our e-commerce operations, managing administrative tasks whilst providing exceptional sales and customer service support. You will play a crucial role in ensuring smooth day-to-day operations, maintaining accurate records, and supporting our online sales channels. This position is essential to our continued growth in the e-commerce sector and will directly contribute to enhancing our customer experience and operational efficiency.

Key responsibilities

• Manage and process customer orders, invoices, and payments for e-commerce platforms with accuracy and attention to detail
• Provide responsive customer service support through multiple communication channels, including email, chat, and phone
• Maintain organised filing systems and databases for sales records, customer information, and transaction documentation
• Coordinate with warehouse and logistics teams to ensure timely order fulfilment and shipment tracking
• Handle customer inquiries, complaints, and returns with professionalism and efficiency
• Update product information and listings on e-commerce platforms as required
• Prepare sales reports and performance analytics for management review
• Liaise between customers, sales team, and other departments to resolve issues promptly
• Perform general administrative duties including scheduling, correspondence, and documentation

What we’re looking for

• Proven experience in administrative support, preferably within an e-commerce or retail environment
• Strong proficiency in using e-commerce platforms and relevant software systems
• Excellent organisational and time management skills with the ability to prioritise multiple tasks
• Outstanding communication skills in both written and verbal English; proficiency in Malay and Mandarin is advantageous
• Customer service experience with a demonstrated commitment to delivering exceptional service
• Competency in Microsoft Office applications, particularly Excel and Word
• Attention to detail and accuracy in data entry and record-keeping
• Ability to work independently and collaborate effectively within a team environment
• Problem-solving mindset with a proactive approach to challenges
• High level of professionalism, reliability, and integrity

What we offer

At KZ TRENDY SDN BHD, we value our employees and provide a supportive working environment where your contributions are recognised and appreciated. We offer competitive remuneration commensurate with your experience and skills. Our company foster­ a collaborative culture that encourages professional development and growth opportunities. We provide a modern workplace with the tools and resources necessary to succeed in your role. Employee wellbeing is important to us, and we maintain a positive work-life balance culture. We welcome dialogue about flexible arrangements and support for individual needs.

About us

KZ TRENDY SDN BHD is a forward-thinking e-commerce company dedicated to delivering quality products and exceptional customer experiences. With our headquarters in Ipoh, Perak, we specialise in trendy offerings that resonate with our diverse customer base. Our mission is to become the preferred online destination for customers seeking quality, style, and excellent service. We are committed to innovation, customer satisfaction, and building a talented team that shares our values. We pride ourselves on our dynamic approach to e-commerce and our dedication to continuous improvement.

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