E-Commerce Admin & Sales Coordinator

Private Advertiser; Ipoh; On-site; MYR 28,000 - 45,000; Full time

Job summary

KZ TRENDY SDN BHD, based in Ipoh, Perak, seeks an Admin Sales Service E-Commerce professional for a full-time role. You will handle administrative tasks while delivering sales and customer service support to our online channels.

This position is essential to support ongoing e-commerce growth and ensure smooth day-to-day operations. You will manage orders and inquiries, maintain records, and collaborate with logistics to ensure timely fulfilment, contributing to an enhanced customer experience

Qualifications

• Experience in administrative support, preferably in an e-commerce or retail environment.
• Proficient with e‑commerce platforms and relevant software systems.
• Excellent organisational and time management skills.
• Strong written and spoken English; Malay and Mandarin are advantageous.
• Customer service experience.
• Proficient in Microsoft Office (Excel and Word).
• Attention to detail and data entry accuracy.
• Able to work independently and in a team.
• Proactive problem-solving and reliability.

Responsibilities

• Process customer orders, invoices, and payments for e-commerce platforms with accuracy.
• Provide multi-channel customer service via email, chat, and phone.
• Maintain filing systems and databases for sales records, customer information, and transactions.
• Coordinate with warehouse and logistics for timely order fulfilment and tracking.
• Handle inquiries, complaints, and returns with professionalism.
• Update product information and listings on platforms as required.
• Prepare sales reports and performance analytics for management.
• Liaise between customers, sales team, and other departments to resolve issues.
• Perform general administrative duties including scheduling and correspondence.

Skills

Administrative support

E-commerce platforms

Organisational skills

Customer service

Microsoft Excel

Microsoft Word

Data entry

Time management

Job description

KZ TRENDY SDN BHD, based in Ipoh, Perak, seeks an Admin Sales Service E-Commerce professional for a full-time role. You will handle administrative tasks while delivering sales and customer service support to our online channels.

This position is essential to support ongoing e-commerce growth and ensure smooth day-to-day operations. You will manage orders and inquiries, maintain records, and collaborate with logistics to ensure timely fulfilment, contributing to an enhanced customer experience