Admin Executive

Hypergear Malaysia Sdn Bhd; Kajang; On-site; MYR 36,000 - 60,000; Full time

Job summary

Hypergear Malaysia Sdn Bhd, a Malaysia-origin brand specializing in waterproof accessories, seeks an Administration Executive to provide general administrative and clerical support, marketing assistance, and customer service from Kajang, Selangor. You will manage documents, process orders, and maintain relationships with customers and partners through proactive communication.

Responsibilities include handling inquiries, fulfilling daily sales orders, payments, and deliveries while supporting

Qualifications

• Check and reply to customer emails inquiries same day.
• Fulfil daily sales orders and arrange delivery.
• Build sustainable relationships of trust through open communication.

Responsibilities

• Provide general administrative and clerical support
• Provide marketing support and assist with digital marketing follow-up
• Prepare and modify documents including correspondence, reports, memos and emails
• Maintain office supplies for department
• Resolve product or service problems by clarifying complaints, determining causes, and expediting corrections
• Attend to walk-in customers or guests
• Handle payment collection and bank deposits

Skills

Administrative support

Customer service

Communication

Marketing support

Job description

This role provides general administrative and clerical support, marketing support, and customer service. You will prepare and modify documents, maintain office supplies, resolve customer problems, and build relationships with customers and partners through communication and follow-up.

Key responsibilities

Provide general administrative and clerical support

Provide marketing support and assist with digital marketing follow-up and updates to partners

Prepare and modify documents including correspondence, reports, drafts, memos and emails

Maintain office supplies for department

Resolve product or service problems by clarifying complaints, determining causes, and expediting corrections

Prepare product or service reports by collecting and analysing customer information

Keep records of customer interactions, process customer accounts and file documents

Assist with placement of orders, refunds, or exchanges

Handle stock return documentation, warranty claims and complaints

Monitor calls to dealers, follow up on status and payment issues

About you

Check and reply to customer emails inquiries same day

Fulfil daily sales orders and arrange delivery

Attend to walk-in customers or guests

Answer calls and process phone call orders

Handle payment collection and bank deposits

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods and tools

Wholesale Businesses 11-50 employees

Hypergear is a brand originate from Malaysia and we are specialized in waterproof accessories such as dry bag, waterproof back pack, waterproof duffel bag, waterproof pouch and so on. We are No 1 waterproof accessories in Malaysia, Singapore and Brunei, our product available in most of the online platform, own retail store, Department store, motor shop, outdoor shop, fishing shop, diving shop, luggage shop and so on. We are also exporting our product to Australia, Maldives, UK, US, Thailand, Philippines and Indonesia.

We are seeking candidates who are talented, able to strengthen our position and accelerate our growth.

Hypergear is a brand originate from Malaysia and we are specialized in waterproof accessories such as dry bag, waterproof back pack, waterproof duffel bag, waterproof pouch and so on. We are No 1 waterproof accessories in Malaysia, Singapore and Brunei, our product available in most of the online platform, own retail store, Department store, motor shop, outdoor shop, fishing shop, diving shop, luggage shop and so on. We are also exporting our product to Australia, Maldives, UK, US, Thailand, Philippines and Indonesia.

We are seeking candidates who are talented, able to strengthen our position and accelerate our growth.

What can I earn as an Administration Executive