Admin Coordinator

Private Advertiser; Kuala Lumpur; On-site; MYR 29,000 - 42,000; Full time

Job summary

Private Advertiser in Kuala Lumpur seeks an Administration Coordinator to support customer service, sales administration, and golf/travel bookings. You will handle inquiries across channels, prepare quotes and invoices, and coordinate with clubs, hotels, and partners.

The role requires 1–2 years of experience, strong communication skills, and proficiency in Microsoft Office and Google Workspace. Mandarin is a bonus for overseas liaison.

Qualifications

• 1–2 years in customer service, sales admin, travel operations, or related fields.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office and Google Workspace.
• Fluent written and spoken English.
• Mandarin is an advantage for liaising with overseas partners.

Responsibilities

• Handle customer enquiries through WhatsApp, email, phone, and other channels.
• Provide timely responses regarding golf bookings, travel packages, and events.
• Maintain relationships with existing customers and assist with new enquiries.
• Follow up on enquiries, booking requests, and outstanding payments.
• Resolve customer concerns and coordinate with relevant teams to ensure satisfaction.
• Prepare and issue sales quotations, proposals, invoices, and booking confirmations.
• Follow up with potential customers to convert enquiries into bookings.
• Coordinate golf bookings with local and overseas clubs and partners.
• Liaise with hotels, transport providers, and travel partners to confirm arrangements.
• Prepare itineraries and communicate booking confirmations, tee times, and travel arrangements.

Skills

Customer service

Sales admin

Travel ops

Communication

Organization

Multitasking

English proficiency

Mandarin advantage

Tools

Microsoft Office

Google Workspace

WhatsApp Business

Job description

This role combines customer service, sales administration, and booking coordination for a golf and travel business. You will handle customer enquiries across multiple channels, prepare sales documentation, coordinate golf bookings with clubs and travel partners, and support daily operations to ensure smooth service delivery.

Key responsibilities

Handle customer enquiries through WhatsApp, email, phone, and other communication channels

Provide timely and professional responses regarding golf bookings, travel packages, and events

Maintain strong relationships with existing customers and assist with new customer enquiries

Follow up on enquiries, booking requests, and outstanding payments

Resolve customer concerns and coordinate with relevant team members to ensure customer satisfaction

Prepare and issue sales quotations, proposals, invoices, and booking confirmations

Follow up with potential customers to convert enquiries into confirmed bookings

Coordinate golf bookings with local and overseas golf clubs and partners

Liaise with hotels, transport providers, and travel partners to confirm arrangements

Prepare customer itineraries and communicate booking confirmations, tee times, and travel arrangements

About you

Minimum 1-2 years of experience in customer service, sales administration, travel operations, or a related field preferred

Strong communication and interpersonal skills

Proficient in Microsoft Office, Google Workspace, and WhatsApp Business

Good organisational skills and attention to detail

Ability to multitask, prioritise tasks, and work independently

Customer-focused, resourceful, and proactive in resolving issues

Good command of written and spoken English

Mandarin proficiency is an advantage for liaising with overseas partners

Experience in the golf, hospitality, or travel industry is an advantage, but not essential

What can I earn as an Administration Coordinator