Sales Coordinator

THE STRAITS HOTEL & SUITES SDN. BHD.; Malacca City; On-site; MYR 28,000 - 45,000; Full time

Job summary

THE STRAITS HOTEL & SUITES SDN. BHD. in Malacca City is seeking a Sales Administration professional to support the sales team with administrative tasks, lead management, documentation, client liaison, site inspections, and billing coordination.

You will maintain sales files, update client databases, prepare reports, respond to inquiries, coordinate with Front Office, Housekeeping and F&B, and conduct site tours for potential clients.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Business Administration, Marketing, or related field.
• 1–2 years of experience in hotel front office, reservations, or sales administration.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Hands-on experience with Hotel Property Management Systems.
• Excellent verbal and written communication in English and local languages.

Responsibilities

• Maintain sales files, update client databases, and prepare weekly/monthly sales reports.
• Respond promptly to inquiries via phone, email, and walk-ins.
• Gather client requirements and qualify leads for Sales Managers.
• Draft detailed proposals, group booking contracts, and pricing per hotel policies.
• Serve as liaison between client and operations (Front Office, Housekeeping, F&B) to ensure contracted details are executed.
• Conduct site tours of hotel rooms, meeting spaces, and amenities for potential clients when Sales Managers are unavailable.
• Assist accounts with processing client deposits, invoicing, and resolving billing discrepancies for groups/events.

Skills

Office proficiency

English communication

Multitasking

Client liaison

Education

Diploma or Bachelor's degree in Hospitality Management

Tools

Hotel Property Management Systems

Job description

This is a Sales Administration role within a hotel environment, supporting the sales team with administrative tasks, lead management, documentation, client liaison, site inspections, and billing coordination.

Key responsibilities

Maintain sales files, update client databases, prepare weekly/monthly sales reports, and manage the sales team's calendar

Respond promptly to incoming sales inquiries via phone, email, and walk-ins

Gather client requirements and qualify leads before passing them to Sales Managers

Draft detailed proposals, group booking contracts, and pricing in line with hotel pricing policies

Serve as the main bridge between the client and operations (Front Office, Housekeeping, Food & Beverage) to ensure all contracted details are executed

Conduct professional site tours of hotel rooms, meeting spaces, and amenities for potential clients when Sales Managers are unavailable

Assist the accounts department with processing client deposits, invoicing, and resolving payment or billing discrepancies for groups and events

About you

Diploma or Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field

Minimum of 1–2 years of experience in hotel front office, reservations, or sales administration

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Hands-on experience with Hotel Property Management Systems is highly preferred

Exceptional verbal and written communication skills in English and other relevant local languages

Strong multi-tasking skills, sharp attention to detail, and a problem-solving mindset

Ability to work under pressure in a fast-paced environment