Admin Assistant

Hong Seng Assembly Sdn Bhd; Kulai; On-site; MYR 30,000 - 42,000; Full time

Job summary

Hong Seng Assembly Sdn Bhd in Kulai, Johor is seeking an administrative and customer service assistant to handle filing, data entry, document preparation and order processing. You will respond to customer inquiries via phone, email and walk-ins, prepare quotations and invoices, and coordinate deliveries with multiple departments.

The role requires good communication, organization, and the ability to multitask.

Qualifications

• Strong communication and interpersonal skills.
• Able to multitask and stay organised in a busy environment.
• Proficient in Microsoft Office and basic computer applications.
• Fresh graduates are encouraged to apply.

Responsibilities

• Handle daily administrative duties including filing, data entry and document preparation.
• Attend to customers' enquiries through phone calls, emails and walk-in visits.
• Provide customer support and respond to enquiries in a professional and timely manner.
• Prepare quotations, invoices, delivery orders and other relevant documents.
• Assist in processing customer orders and coordinating deliveries.
• Follow up with customers on orders, payments and outstanding matters.
• Maintain accurate customer records and update information in the system.
• Coordinate with the Sales, Service and Accounts Departments to ensure smooth daily operations.
• Handle customer complaints and refer unresolved issues to the supervisor.
• Assist in preparing reports and maintaining proper documentation.
• Ensure proper filing and safekeeping of company records.
• Perform any other ad hoc duties and tasks assigned by the supervisor or management from time to time.

Skills

Communication skills

Interpersonal skills

Multitasking

Organised

Education

Diploma in Business Administration

SPM

Tools

Microsoft Office

Job description

Handle daily administrative duties, including filing, data entry and document preparation.

Attend to customers' enquiries through phone calls, emails and walk-in visits.

Provide customer support and respond to enquiries in a professional and timely manner.

Prepare quotations, invoices, delivery orders and other relevant documents.

Assist in processing customer orders and coordinating deliveries.

Follow up with customers on orders, payments and outstanding matters.

Maintain accurate customer records and update information in the system.

Coordinate with the Sales, Service and Accounts Departments to ensure smooth daily operations.

Handle customer complaints and refer unresolved issues to the supervisor.

Assist in preparing reports and maintaining proper documentation.

Ensure proper filing and safekeeping of company records.

Perform any other ad hoc duties and tasks assigned by the supervisor or management from time to time.

Job Requirements

SPM or Diploma in Business Administration or a related field is preferred.

Fresh graduates are encouraged to apply.

Previous experience in administrative or customer service roles will be an advantage.

Good communication and interpersonal skills.

Proficient in Microsoft Office and basic computer applications.

Able to handle customer enquiries professionally and patiently.

Responsible, organised, detail-oriented and able to multitask.

Able to work independently and as part of a team.