Accounts Receivable (AR) Collections

PERSOL Workforce Solutions Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 180,000 - 270,000; Full time

Job summary

PERSOL Workforce Solutions Malaysia Sdn Bhd seeks a diligent Accounts Receivable/Collections professional to manage a portfolio of customer accounts. You will conduct proactive collections via calls and emails, negotiate payment terms, and resolve billing issues across Sales, Customer Service, and Billing teams.

Strong negotiation, attention to detail, and ERP proficiency are essential, along with the ability to meet aging and productivity KPIs in a fast-paced environment.

Qualifications

• Bachelor’s Degree or Diploma in Accounting, Finance, Business Administration, or related field.
• Equivalent experience may be considered.

Responsibilities

• Monitor and manage an assigned portfolio of customer accounts.
• Perform proactive collection activities through phone calls, emails, and other communication channels.
• Follow up on overdue invoices and negotiate payment commitments with customers.
• Investigate and resolve billing discrepancies, payment issues, and customer disputes by coordinating with Sales, Customer Service, and Billing teams.
• Reconcile customer accounts and ensure accurate application of payments.
• Maintain detailed collection notes and account status updates in the ERP or collections management system.
• Escalate high-risk or delinquent accounts to management when necessary.
• Prepare aging reports, collection status reports, and cash collection forecasts.
• Meet established collection, aging, and productivity KPIs.
• Ensure compliance with company policies, internal controls, and customer-specific requirements.
• Participate in process improvement initiatives to enhance collection efficiency.

Skills

Negotiation

AR aging

Analytical thinking

Excel

ERP systems

Education

Bachelor’s Degree or Diploma in Accounting, Finance, Business Administration

Tools

SAP

Oracle

Microsoft Dynamics

Job description

Monitor and manage an assigned portfolio of customer accounts.

Perform proactive collection activities through phone calls, emails, and other communication channels.

Follow up on overdue invoices and negotiate payment commitments with customers.

Investigate and resolve billing discrepancies, payment issues, and customer disputes by coordinating with Sales, Customer Service, and Billing teams.

Reconcile customer accounts and ensure accurate application of payments.

Maintain detailed collection notes and account status updates in the ERP or collections management system.

Escalate high-risk or delinquent accounts to management when necessary.

Prepare aging reports, collection status reports, and cash collection forecasts.

Meet established collection, aging, and productivity KPIs.

Ensure compliance with company policies, internal controls, and customer-specific requirements.

Participate in process improvement initiatives to enhance collection efficiency.

Qualifications

Education

• Bachelor’s Degree or Diploma in Accounting, Finance, Business Administration, or a related field.
• Equivalent experience may be considered.

Required Skills

• Strong negotiation and customer communication skills.
• Good understanding of AR aging, collections processes, and cash application.
• Analytical and problem-solving abilities.
• Ability to prioritize workload and meet deadlines.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar platforms.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Customer-focused mindset.
• Results-oriented with a sense of urgency.
• Excellent written and verbal communication skills.
• Adaptability in a fast-paced environment.