(A) Account Executive

upscale; Petaling Jaya; On-site; MYR 29,000 - 36,000; Full time

Job summary

upscale is seeking an Accounts Manager to support onboarding and campaign delivery across clients. You will coordinate internal resources and manage customer relationships to ensure timely campaign execution.

Candidates should have at least 1 year of Account Management experience and a degree/diploma in business. Proficiency in Excel is required, with Salesforce/Tableau knowledge a plus; English is essential, Chinese is an added advantage.

Qualifications

• Degree/Diploma in business related preferred.
• 1 year Account Management experience.
• 1 year’s experience in working directly with Customers.
• Project Management experience preferred.
• Real estate experience preferred.

Responsibilities

• Set priorities to achieve objectives and record all data related to campaign status and communications.
• Identify and fulfil customer requirements, regularly inform the customers on campaign status and share information of campaign plan with the customers.
• Coordinating internal resources for the flawless execution of on-boarding process.
• Follow Standard Operating Procedures.
• Supply recurring reporting to customer regarding their campaign performance.
• Toward the end of customer contracts, discuss renewal opportunities and work to maintain customer relationship with new contract agreements.

Skills

English

Chinese

Communication

People Management

Education

Degree/Diploma in business related preferred

Tools

Excel

Salesforce

Tableau

Job description

Salary : Base Salary RM2,600 – RM3,200

Worktype: Full time

Interviewdate: Immediate

Working hours: 5 days a week

Positionavailable : 3 headcounts

Purpose of hiring:

1. Ensure on-boarding processesmeet overall campaign schedule and develop appropriate mitigation plan tosecure on-boarding completion data
2. Develop positive relationshipwith the customers, focused on overall campaign delivery
3. Perform campaign monitor,control and report campaign execution status, progress and KPIs, ensurefull and effective reporting to management such as weekly/monthly reportand campaign reviews

Key Accountabilities:

1. Set priorities to achieve objectives and record alldata related to campaign status and communications
2. Identify and fulfil customerrequirements, regularly inform the customers on campaign status and shareinformation of campaign plan with the customers
3. Coordinating internal resources forthe flawless execution of on-boarding process
4. Follow Standard Operating Procedures
5. Supply recurring reporting tocustomer regarding their campaign performance
6. Towardsthe end of customer contracts, discuss renewal opportunities and work tomaintain customer relationship with new contract agreements

Education Qualifications:

Degree/Diploma in business related preferred

Work Experience:

Required:

• 1 years AccountManagement experience
• 1 years’ experiencein working directly with Customers

Preferred:

• Project Managementexperience preferred
• Real estateexperience preferred

Skills, Knowledge & Abilities

1. Language – English
2. Spoken and written Chinese will be an added advantage
3. Software –knowledge in using all Microsoft product, especially Excel. Salesforce andTableau experience a plus.
4. Communication –Excellent communication skills between internal staff and externalcustomers
5. People Management – working with variousstakeholders for different accounts, you will need to provide clear goalsand guideline to everyone to ensure everyone on the same track