Account Management Executive

upscale; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

upscale seeks a Client Relationship Manager in Kuala Lumpur to act as the primary contact for Tier 1 accounts, coordinating campaigns and client communications. You will ensure timely updates and collaborate across teams to drive renewals and successful contract management.

The role requires strong language skills (Cantonese, Mandarin, English), excellent communication, and proficiency in MS Office. Fresh graduates may apply; immediate joiner preferred.

Qualifications

• Must-have language skills: Cantonese, Mandarin and English proficiency.
• Strong MS Office skills, especially PowerPoint and Excel.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Client Relationship Management: serve as the main contact for Tier 1/Corporate accounts with timely updates on campaign status.
• Performance Tracking & Reporting: monitor, report, and review campaign progress with weekly/monthly updates to management and customers.
• Renewal & Contract Management: engage with existing clients to discuss renewals and manage contracts.
• Sales Lead Verification: perform cold/warm calling to verify leads from marketing campaigns before distribution.
• Client Onboarding Support: onboard new customers and coordinate with internal teams for overseas clients.
• Data Management: accurately record and maintain all campaign and communication data.

Skills

Cantonese

Mandarin

English

Communication

Education

Degree/Diploma in business

Tools

PowerPoint

Excel

Microsoft Office

Job description

• Client Relationship Management: Serve as the main point of contact for clients, especially Tier 1/Corporate accounts, ensuring timely communication on campaign status and plans.
• Performance Tracking & Reporting: Monitor, report, and review campaign progress, providing detailed weekly/monthly updates to management and recurring reports to customers.
• Renewal & Contract Management: Proactively engage with existing consumers to discuss renewal opportunities and manage new contract agreements.
• Sales Lead Verification: Conduct cold/warm calling to verify potential buyer leads from marketing campaigns (e.g., Facebook/Company Websites) before internal distribution, ensuring accuracy of information.
• Client Onboarding Support: Execute onboarding for new consumers, handling inquiries and assisting overseas clients by coordinating with internal teams.
• Data Management: Accurately record and maintain all campaign and communication status data.

Must Have:

• Language Skills (Compulsory): Excellent command of Cantonese and Mandarin to liaise with overseas consumers (Hong Kong, China). Proficiency in English is also required.
• Software Proficiency: Knowledge in all Microsoft Office applications, especially PowerPoint and Excel.
• Communication & People Skills: Excellent communication skills for internal and external liaison, with the ability to provide clear goals and guidance to various stakeholders.

Nice-to-Have:

• Education: Degree/Diploma in a business-related field.
• Industry Experience: Experience in Real estate and/or Website/listing portal account management.
• Technical Skills: Experience with Salesforce and Tableau.
• Additional Experience: Project Management experience and interest in AI.

• Immediate joiner/1 month notice period

• Fresh graduates are welcome

• Provide academic result/transcripts