6660 - Key Account Manager

Agensi Pekerjaan Minde Group Sdn Bhd; Penang; On-site; MYR 90,000 - 150,000; Full time

Job summary

Agensi Pekerjaan Minde Group Sdn Bhd is seeking a Key Account Manager in Penang, Malaysia. The role focuses on serving as the primary liaison between customers and internal teams to ensure project alignment and strong account performance.

You will manage relationships, develop account plans, lead NPI activities, and handle quotations and pricing discussions to maintain profitability and margin targets.

Qualifications

• Experience in managing key accounts in electronics/manufacturing or related sectors.
• Strong communication and presentation skills for customer reviews.

Responsibilities

• Liaise between customer and internal teams for project alignment.
• Manage customer relationships and provide timely solutions.
• Prepare account development plans with sales forecasts and budgets.
• Lead New Product Introduction (NPI) activities for launches.
• Handle quotations, pricing discussions, and commercial negotiations.
• Monitor delivery, quality, and payment status; initiate corrective actions.
• Review customer satisfaction and drive improvement initiatives.
• Collaborate with engineering, materials, and operations to reduce costs.
• Conduct regular business reviews with customers and management.

Skills

Key account management

Customer relations

Negotiation

Forecasting

Job description

About the job 6660 - Key Account Manager

Company Overview

Headquartered in Malaysia, the group boasts over 40 years of experience in the electronics manufacturing sector. It specializes in delivering high-quality, innovative solutions to customers worldwide with global facilities also located in other 4 country.

Responsibilities

• Serve as the main liaison between the customer and internal departments to ensure smooth communication and alignment on all project matters.
• Manage customer relationships by understanding business needs and providing timely solutions and support.
• Prepare and maintain customer account development plans, including sales forecasts, budgets, and profitability analysis.
• Lead and coordinate New Product Introduction (NPI) activities to ensure successful project launches.
• Handle quotations, pricing discussions, and commercial negotiations to maintain competitiveness and margin targets.
• Monitor account performance, including delivery, quality, and payment status, and initiate corrective actions when required.
• Review customer satisfaction survey results and drive improvement initiatives.
• Collaborate with engineering, materials, and operations teams to resolve issues and support continuous cost-reduction programs.
• Conduct regular business reviews with customers and management to track progress and opportunities for growth.