Key Account Manager

Misarma; Miri; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

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Job summary

Misarma is seeking a seasoned Key Account Manager in Malaysia to manage the strategic client portfolio, nurture relationships, and drive revenue growth. You will coordinate internal teams to deliver seamless service delivery and maintain high client satisfaction.

In this role you will conduct account planning, identify upsell opportunities, monitor performance, and lead contract negotiations while acting as the primary contact for assigned clients and ensuring timely, value-driven solutions.

Qualifications

• Bachelor’s Degree in Business, Sales, Marketing, or related field.
• 3–5 years in account management, sales, or client relationships.
• Proven experience managing key accounts and driving client satisfaction.
• Track record of proactive problem-solving and operational coordination.
• Strong command in Bahasa Malaysia and English; Mandarin is a plus.
• Familiarity with CRM tools and sales reporting systems.

Responsibilities

• Maintain and strengthen long-term relationships with assigned clients and partners.
• Develop and implement account plans to drive revenue growth and identify opportunities.
• Coordinate with Operations and other teams to ensure seamless service delivery.
• Support contract negotiations, renewals and commercial discussions.
• Provide regular account updates, performance reports and forecasts to management.
• Act as primary contact for account-related issues or complaints.

Skills

Client relationship management

Leadership

Negotiation

Communication

Problem-solving

Education

Bachelor’s Degree in Business/Sales/Marketing

Tools

CRM systems

Microsoft Office

Job description

The Key Account Manager is responsible for managing company’s strategic client portfolio, ensuring high client satisfaction, and maximizing business opportunities. The role combines relationship management, operational oversight, and proactive problem-solving, acting as the main point of contact for assigned clients while coordinating internal teams to ensure seamless service delivery and performance excellence.

Job Description

Client Relationship Management

• Maintain and strengthen long-term relationships with assigned clients and partners.
• Foster existing and new client relationships with key decision makers and influencers within client organizations.
• Understand client business objectives and anticipate needs to provide tailored solutions.
• Ensure client expectations are clearly understood internally and delivered consistently.

Account Planning & Growth

• Develop and implement account plans to drive revenue growth and identify new business opportunities.
• Identify upselling, cross-selling, and service improvement opportunities.
• Monitor account performance against targets and provide actionable insights to management.
• Represent company professionally in meetings, presentations and client visits.
• Support contract negotiations, renewals and commercial discussions as required.

Operational Oversight & Problem Solving

• Oversee sales quotation to meet client’s expectation technically and commercially.
• Follow up and coordinate with Operations and other internal teams to ensure smooth service delivery and high customer satisfaction.
• Address operational or service issues, implementing solutions promptly, while keeping management informed of critical escalations.
• Take accountability in resolving client challenges and ensuring timely follow-ups.

Reporting & Communication

• Provide regular account updates, performance reports, and forecasts to management.
• Maintain accurate client records, including contact details, service history, and requirements.
• Act as the primary point of contact for any account related issues or complaints.
• Communicate client feedback and market insights to internal teams for continuous improvement.

Authorities

• Authority to verify quotations subject to management’s approval
• Authority to make operational and service level decisions within the scope of assigned accounts.

Requirements and Qualifications

• Bachelor’s Degree in Business, Sales, Marketing, or related field.
• 3 - 5 years in account management, sales, or client relationship roles.
• Proven experience managing key accounts and driving client satisfaction.
• Track record of proactive problem-solving and operational coordination.
• Strong command in Bahasa Malaysia and English. Mandarin proficiency is an added advantage.
• Familiarity with CRM systems and Microsoft Office applications.
• Strong understanding of operational workflows and client service delivery.
• Familiarity with CRM tools and sales reporting systems.
• Strong relationship-building and client engagement skills
• Strategic account planning and execution ability
• Excellent problem-solving, decision-making, and accountability
• Leadership skills to coordinate internal teams and influence outcomes
• Effective communication, negotiation, and presentation skills
• Ability to work under pressure while maintaining high client satisfaction