5-days Work Week Café & Patisserie Outlet Supervisor (Eco Botanic/Austin)

The GH Patisserie Sdn. Bhd.; Johor Bahru; Vor Ort; MYR 36.000 - 54.000; Vollzeit

Benefits dieser Stelle

Annual bonus

Dinner

Company trip

Birthday cake

Staff discount

Zusammenfassung

The GH Patisserie Sdn. Bhd. is seeking a hands-on Outlet Supervisor in Johor Bahru to oversee daily operations, lead a service team, ensure SOPs and hygiene standards, and drive sales targets.

The role requires 2–3 years in F&B and at least 1 year in a supervisory position, with strong English, Mandarin and Bahasa Malaysia skills. Responsibilities include opening/closing shifts, staff coaching, customer issue resolution, and accurate cash handling.

Qualifikationen

• 2–3 years of relevant experience in F&B, preferably café, bakery, patisserie or restaurant.
• At least 1 year in a supervisory or team leader role is preferred.
• Strong customer service skills with the ability to handle customer complaints professionally.
• Demonstrated ability to lead, guide and motivate a team.
• Good communication, problem-solving and organisational skills.
• Able to manage daily operations and remain calm during busy periods.
• Familiarity with food hygiene, cleanliness and workplace safety standards.
• Proficient in English, Mandarin and Bahasa Malaysia; fluency in all three is an advantage.

Aufgaben

• Oversee daily outlet operations to ensure smooth workflow.
• Ensure opening, closing and shift handover procedures are followed.
• Ensure staff follow SOPs, hygiene and food safety standards.
• Supervise and coordinate service crew during daily operations.
• Monitor staff attendance, punctuality and performance.
• Address routine staff issues and escalate serious matters.
• Provide friendly, attentive, professional customer service.
• Assist in achieving outlet sales targets and upsell menu items.
• Maintain displays and presentation per company standards.
• Support promotional activities and new product launches.
• Manage POS transactions, cash handling and daily cash reconciliation.

Kenntnisse

Customer service

Communication

Team leadership

Problem solving

Organisational skills

Calm under pressure

Languages (Eng, Mandarin, BM)

Tools

POS systems

Jobbeschreibung

Oversee daily outlet operations to ensure smooth and efficient workflow.

Ensure proper opening, closing and shift handover procedures are followed.

Ensure all staff follow company SOPs, hygiene requirements and food safety standards.

2. Staff Supervision & Team Management

Supervise, guide and coordinate service crew during daily operations.

Monitor staff attendance, punctuality, grooming and work performance.

Address routine staff issues promptly and escalation serious or recurring matters to the Area Operations Manager.

Encourage teamwork, accountability and a positive working environment.

3. Customer Service & Experience

Ensure customers receive friendly, attentive and professional service.

Handle customer enquiries, feedback and complaints professionally.

Resolve routine service issues and elevate major complaints when necessary.

Ensure staff have sufficient product knowledge to explain cakes, pastries, beverages and other menu items.

Work with the team to achieve outlet sales targets and promote menu items effectively.

Encourage appropriate upselling and cross-selling.

Ensure cakes, pastries, beverages and other products are displayed and presented according to company standards.

Support promotional activities and new product launches.

5. Cash Handling & Operational Controls

Ensure accurate POS transactions, cash handling and payment procedures.

Monitor daily sales records and ensure proper shift closing and cash reconciliation.

Follow company procedures for discounts, refunds, voids and other sales adjustments.

Report cash discrepancies, stock variances, equipment issues and operational irregularities promptly.

Report daily outlet issues, customer feedback and operational concerns to the Area Operations Manager.

Assist in monitoring outlet performance, sales results and service standards.

Identify operational problems and recommend practical improvements.

Job Requirements

Minimum 2–3 years of relevant experience in the Food & Beverage industry, preferably in a café, bakery, patisserie or restaurant.

At least 1 year of experience in a supervisory or team leader role is preferred.

Strong customer service skills with the ability to handle customer complaints professionally.

Demonstrated ability to lead, guide and motivate a team.

Good communication, problem-solving and organisational skills.

Able to manage daily operational tasks and remain calm during busy periods.

Basic understanding of POS systems, cash handling, stock control and sales reporting.

Familiarity with food hygiene, cleanliness and workplace safety standards.

Responsible, disciplined, proactive and willing to lead by example.

Comfortable working shifts, weekends and public holidays according to outlet requirements.

Proficient in speaking and writing in English, Mandarin and Bahasa Malaysia. Candidates who are fluent in all three languages will have an advantage.

What We Are Looking For

We are looking for someone who is willing to be hands-on and is comfortable supporting the team during busy periods while ensuring that daily responsibilities, service standards and operational procedures are properly carried out.

The successful candidate should be firm but fair when managing staff, able to take ownership of problems and willing to work with management to improve outlet performance.

Why Join Us?

Annual salary increment, bonus, dinner, company trip and birthday cake.

Staff discount on all our items.

Opportunity to grow with an established and expanding patisserie brand.

Develop leadership and operational management skills.

Opportunities for career advancement based on performance and capability.