Outlet Manager (Restaurant)

Private Advertiser; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Staff dining discounts

Birthday perks

Laptop provided

Company mobile line

Job summary

Private Advertiser in Kuala Lumpur is seeking two hands-on F&B Outlet Managers to lead operations at TTDI and KL City Centre. You will own daily floor operations, drive guest satisfaction, and push sales performance.

Ideal candidates have 3–5 years in F&B management, strong leadership, and mastery of SOPs, rostering, cost control, and service standards. The role offers a clear path to multi-outlet management with performance incentives.

Qualifications

• Experience: Minimum 3–5 years of F&B or hospitality experience, with supervisory or management background.
• Leadership & ownership: High accountability with hands-on management style.
• Operational skills: Knowledge of restaurant SOPs, rostering, cost control, and guest resolution.
• Availability: Flexible to work evenings, weekends and public holidays.
• Tech literacy: Comfortable with basic numerical reporting and Microsoft Office/Google Workspace.

Responsibilities

• Oversee daily opening, closing and SOP compliance.
• Ensure service standards, food safety, hygiene and outlet presentation.
• Resolve bottlenecks on the floor and in equipment proactively.
• Engage guests with proactive service and upsell initiatives.
• Lead rostering, coaching, and performance reviews for the team.
• Drive outlet sales and cost-control KPIs.

Job description

Job Title: F&B Outlet Manager (2 Vacancies: TTDI & KL City Centre) Location: 2 Positions Available – TTDI, Kuala Lumpur & KL City Centre Position Level: Manager / Executive Employment Type: Full-Time Salary Range: RM 4,000 – RM 6,000 per month + Performance Incentives

Key Selling Points / Why Join Us?

Attractive Compensation: Competitive basic salary (RM 4,000 – RM 6,000) with sales target and performance-based incentive schemes.

Leadership & Growth: Clear career progression path into multi-outlet, area, or senior operational management roles.

Perks & Equipment: Includes staff dining discounts, birthday perks, laptop, company mobile line, and comprehensive operational training.

About Us

We manage a growing portfolio of premier dining, lounge, and catering concepts across Kuala Lumpur, known for high service standards, great food, and exceptional guest experiences. We are expanding our team and seeking two driven leaders to take full ownership of our locations.

Job Summary

We are hiring two (2) Outlet Managers to oversee operations at our TTDI and KL City Centre outlets. As a hands-on operational leader, you will take full ownership of daily floor operations, team management, service excellence, guest satisfaction, and overall sales performance.

Key Responsibilities

1. Daily Operations & SOP Compliance

Oversee daily opening, closing, briefing procedures, and operational checklists.

Ensure strict adherence to service standards, food safety, hygiene, and outlet presentation.

Proactively resolve floor, equipment, and operational bottlenecks as they arise.

2. Guest Experience & Service Standards

Maintain an active floor presence during key service periods to engage guests and ensure top-tier hospitality.

Manage guest complaints and service recovery professionally to build repeat clientele.

Drive upselling initiatives and ensure staff possess strong menu and product knowledge.

Collaborate closely with kitchen and bar teams to maintain food quality, consistency, and prompt ticket times.

Monitor portion control, reduce wastage, and assist in maintaining overall F&B cost controls.

Plan weekly staff rosters to match business volume and peak operational trading hours.

Lead, coach, and mentor service staff, conduct briefing sessions, and maintain team discipline.

Support onboarding, recruitment, and performance evaluations for team members.

Work towards achieving target outlet sales, operational KPIs, and cost-control metrics.

Handle maintenance reports, inventory checks, operational records, and management updates on time.

Requirements

Experience: Minimum 3–5 years of F&B or hospitality experience, with proven supervisory or management experience in restaurant/lounge operations.

Leadership & Ownership: High accountability with strong problem-solving abilities and a hands‑on management style.

Operational Skills: Knowledge of restaurant SOPs, manpower rostering, cost control, and guest complaint resolution.

Availability: Flexible to work operational shifts, including evenings, weekends, and public holidays.

Tech Literacy: Comfortable with basic numerical reporting, Microsoft Office, or Google Workspace.

Benefits & Remuneration

Salary: Basic RM 4,000 – RM 6,000 per month (commensurate with experience).

Incentives: Performance‑based rewards, target achievement bonuses, and additional operational incentives.

Perks: Staff dining discounts across participating group outlets, birthday benefits, laptop, and company mobile line where applicable.

Statutory Contributions: EPF, SOCSO, and EIS coverage under Malaysian law.

Career Growth: Direct mentoring from senior management with clear pathways into multi‑outlet management.