24x7 IT Operations Engineer - SD-WAN & Infra Champion

Singtel; Kuala Lumpur; On-site; Confidential; Full time

Job summary

Singtel KL (Sudong MY Sdn Bhd) seeks a dedicated IT Operations Engineer to monitor, support, and maintain SD-WAN solutions and IT infrastructure in a 24x7 environment.

Responsibilities include incident response, health checks, and handling change requests across multiple SD-WAN platforms. Candidates should have a IT/Networking degree, 2+ years of infra ops experience, and IT networking certifications. English fluency is required.

Qualifications

• Bachelor's degree in Information Technology, Networking, or a related field.
• Minimum 2 years of experience in IT infrastructure operations or technical support (LAN/WAN/Cloud/System).
• Relevant professional certifications in networking, systems, virtualization, cloud, or IT service management are advantageous.
• Fluent in English with strong interpersonal and communication skills.
• Willingness to work rotating 12-hour shifts, including nights, weekends, and holidays.

Responsibilities

• Proactively monitor and support IT systems and virtualization platforms, ensuring performance and availability.
• Monitor network infrastructure components: routers, switches, firewalls, SD-WAN, and wireless solutions.
• Respond to incidents, document resolutions, and follow escalation procedures.
• Execute standard service and change requests across SD-WAN platforms (Cisco Viptela, Velocloud, RansNet, SilverPeak, Fortinet).
• Perform daily health checks, log reviews, and ensure tasks meet SLAs.
• Troubleshoot infrastructure issues and coordinate with specialist teams and vendors.
• Participate in maintenance activities and operational improvements.
• Maintain clear communication with IT teams and stakeholders, providing timely updates.
• Follow company policies and regulatory standards to ensure secure IT operations.

Skills

English proficiency

Analytical skills

Problem solving

Education

Bachelor's degree in IT/Networking

Tools

ITIL

CCNA

CCNP

VMware

SD-WAN certifications

Job description

Singtel KL (Sudong MY Sdn Bhd) seeks a dedicated IT Operations Engineer to monitor, support, and maintain SD-WAN solutions and IT infrastructure in a 24x7 environment.

Responsibilities include incident response, health checks, and handling change requests across multiple SD-WAN platforms. Candidates should have a IT/Networking degree, 2+ years of infra ops experience, and IT networking certifications. English fluency is required.