World-Class Customer Service Specialist

MCC; Región Centro; On-site; MXN 200,000 - 280,000; Full time

Job summary

MCC in Mexico is seeking a Customer Service professional to deliver World Class service, handling the full lifecycle of customer purchase orders from entry to shipment with clear, timely communication. You will investigate customer issues, collaborate with plant and cross-functional teams, and continuously expand knowledge of MCC products, services, and solutions to exceed expectations.

This office-based role emphasizes teamwork, accuracy, and proactive problem solving to support iconic brands

Qualifications

• Four-year college degree or equivalent combination of education and experience.
• Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.

Responsibilities

• Provide World-Class Customer Service.
• Takes personal responsibility for customers by providing accurate and timely information regarding purchase orders.
• Manages the process of customer purchase orders from entry to shipment by consistent and accurate communication with internal and external customers.
• Investigates the customers' issues and seeks information about the underlying needs of the customers beyond those initially expressed.
• Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
• Committed to expanding their knowledge of MCC Company's products, services, and solutions.
• Work collaboratively within the plant.
• Works cooperatively within diverse departments, groups and across the plant to achieve the plant goals.
• Demonstrates the ability to understand opposing perspectives and adapts an approach as the situation changes.
• Demonstrate World Class Customer Service by satisfactorily performing the following KPI: Accuracy of orders and releases entered; Volume of orders and releases entered; Timeliness of orders and releases entered.

Skills

Customer service

Communication

Teamwork

Education

Four-year college degree

Tools

Microsoft Word

Microsoft Excel

Internet software

Job description

MCC in Mexico is seeking a Customer Service professional to deliver World Class service, handling the full lifecycle of customer purchase orders from entry to shipment with clear, timely communication. You will investigate customer issues, collaborate with plant and cross-functional teams, and continuously expand knowledge of MCC products, services, and solutions to exceed expectations.

This office-based role emphasizes teamwork, accuracy, and proactive problem solving to support iconic brands