World-Class Customer Service Associate — Manufacturing

MCC; San Isidro; On-site; MXN 180,000 - 300,000; Full time

Job summary

Multi-Color Corporation is seeking a Customer Service professional to deliver World Class service in a manufacturing/B2B setting. The role is 100% on-site at our plant in Mexico.

You will manage customer purchase orders from entry to shipment, analyze issues, and collaborate across departments to exceed expectations and resolve problems efficiently. Prior label industry experience is highly valued.

Qualifications

• Four-year degree or 2–4 years related experience or equivalent.
• Experience in Customer Service, preferably in manufacturing or B2B.
• Experience in the labels industry highly preferred.
• Experience in printing/packaging or related manufacturing.
• Strong communication, organizational, analytical and problem-solving skills.
• Knowledge of business systems; internet software and MS Word/Excel.

Responsibilities

• Provide World-Class Customer Service and support.
• Take personal responsibility for customers and order information.
• Manage orders from entry to shipment with clear communication.
• Investigate issues and uncover underlying customer needs.
• Exceed expectations and ensure access to information and help.
• Expand knowledge of MCC products, services, and solutions.
• Collaborate within the plant and with other departments.
• Be a proactive, team-oriented player across the plant.
• Demonstrate World Class Customer Service through KPIs.
• Ensure accuracy of orders and releases entered.
• Manage volume and timeliness of orders and releases.

Skills

Customer service

Communication

Organizational

Analytical

Problem-solving

Manufacturing knowledge

B2B experience

Microsoft Word

Excel

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

Job description

Multi-Color Corporation is seeking a Customer Service professional to deliver World Class service in a manufacturing/B2B setting. The role is 100% on-site at our plant in Mexico.

You will manage customer purchase orders from entry to shipment, analyze issues, and collaborate across departments to exceed expectations and resolve problems efficiently. Prior label industry experience is highly valued.