Customer Service

MCC Label; Región Centro; Presencial; MXN 201.000 - 290.000; Jornada completa

Descripción de la vacante

Multi-Color Corporation MCC Label is seeking a Customer Service professional to deliver World Class service by providing accurate and timely information on purchase orders and shipments.

You will manage orders from entry to shipment, liaise with internal and external customers, and collaborate across plant departments to exceed expectations and support MCC's goal of strong customer relationships.

Formación

• Four-year college degree or 2–4 years related experience required.
• Knowledge of business operating systems, Internet software, Word and Excel.

Responsabilidades

• Provide World-Class Customer Service.
• Take personal responsibility for customers by providing accurate and timely information regarding purchase orders.
• Manage the process from order entry through shipment with clear communication to internal and external customers.
• Investigate customer issues and seek information about underlying needs.
• Communicate effectively and act swiftly to exceed customer expectations and provide information and assistance.
• Expand knowledge of MCC Company's products, services, and solutions.
• Work collaboratively within the plant and across departments to achieve plant goals.
• Demonstrate World Class Customer Service by metrics: order accuracy, volume, and timeliness.

Conocimientos

Customer service

Communication

Teamwork

Educación

Four-year college degree

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Build your Career with an Industry Leader

Multi-Color Corporation is the global leader of premium printed label solutions, helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12,000 teammates and facilities spanning across more than 25 countries, we strive to combine our global reach with the personalized touch of local service. Come join us as we revolutionize the packaging industry in supporting our customers to help create emotional connections with iconic brands.

The Customer Service Team delivers MCC Label's World Class Service model by providing clear, concise, and timely information regarding our customers' purchase orders and shipments. This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them.

Responsibilities:

• Provide World-Class Customer Service
• Takes personal responsibility for their customers by providing acccurateandtimelyinformationregarding purchase orders received.
• Manages the process of customer purchase orders from order entry through shipment by consistent and accuratecommunication with internal and external customers.
• Investigates the customers' issues and seeks information about the underlyingneeds of the customers beyond those initially expressed.
• Effectively communicates and takes swift action to consistently exceed customer expectations to insureaccessibility to information andassistance in resolution of issues.
• Committed to expanding their knowledge of MCC Company's products, services,and solutions.
• Work collaboratively within the plant
• Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals.Demonstrates the ability to be a good team player by assisting other people within the plant when needed.
• Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
• Demonstrate World Class Customer Service by satisfactorilyperformingthe following Key Performance Indicators.
• Accuracy of orders and releases entered
• Volume of orders and releases entered
• Timeliness of orders and releases entered

Qualifications:

• AFour-yearcollegedegree: or two to four years related experience and/or training; or equivalent combination of education and experience
• Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.

This role is primarily office-based, requiring extended periods of sitting, computer use, occasional walking or light lifting, and may involve brief visits to manufacturing areas; reasonable accommodations will be provided as needed.