Customer Service

MCC; Región Centro; On-site; MXN 200,000 - 280,000; Full time

Job summary

MCC in Mexico is seeking a Customer Service professional to deliver World Class service, handling the full lifecycle of customer purchase orders from entry to shipment with clear, timely communication. You will investigate customer issues, collaborate with plant and cross-functional teams, and continuously expand knowledge of MCC products, services, and solutions to exceed expectations.

This office-based role emphasizes teamwork, accuracy, and proactive problem solving to support iconic brands

Qualifications

• Four-year college degree or equivalent combination of education and experience.
• Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.

Responsibilities

• Provide World-Class Customer Service.
• Takes personal responsibility for customers by providing accurate and timely information regarding purchase orders.
• Manages the process of customer purchase orders from entry to shipment by consistent and accurate communication with internal and external customers.
• Investigates the customers' issues and seeks information about the underlying needs of the customers beyond those initially expressed.
• Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
• Committed to expanding their knowledge of MCC Company's products, services, and solutions.
• Work collaboratively within the plant.
• Works cooperatively within diverse departments, groups and across the plant to achieve the plant goals.
• Demonstrates the ability to understand opposing perspectives and adapts an approach as the situation changes.
• Demonstrate World Class Customer Service by satisfactorily performing the following KPI: Accuracy of orders and releases entered; Volume of orders and releases entered; Timeliness of orders and releases entered.

Skills

Customer service

Communication

Teamwork

Education

Four-year college degree

Tools

Microsoft Word

Microsoft Excel

Internet software

Job description

Build your Career with an Industry Leader

Multi-Color Corporation is the global leader of premium printed label solutions, helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12,000 teammates and facilities spanning across more than 25 countries, we strive to combine our global reach with the personalized touch of local service. Come join us as we revolutionize the packaging industry in supporting our customers to help create emotional connections with iconic brands.

The Customer Service Team delivers MCC Label's World Class Service model by providing clear, concise, and timely information regarding our customers' purchase orders and shipments. This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them.

Responsibilities:

• Provide World-Class Customer Service
• Takes personal responsibility for their customers by providing acccurateandtimelyinformationregarding purchase orders received.
• Manages the process of customer purchase orders from order entry through shipment by consistent and accuratecommunication with internal and external customers.
• Investigates the customers' issues and seeks information about the underlyingneeds of the customers beyond those initially expressed.
• Effectively communicates and takes swift action to consistently exceed customer expectations to insureaccessibility to information andassistance in resolution of issues.
• Committed to expanding their knowledge of MCC Company's products, services,and solutions.
• Work collaboratively within the plant
• Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals.Demonstrates the ability to be a good team player by assisting other people within the plant when needed.
• Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
• Demonstrate World Class Customer Service by satisfactorilyperformingthe following Key Performance Indicators.
• Accuracy of orders and releases entered
• Volume of orders and releases entered
• Timeliness of orders and releases entered

Qualifications:

• AFour-yearcollegedegree: or two to four years related experience and/or training; or equivalent combination of education and experience
• Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.

This role is primarily office-based, requiring extended periods of sitting, computer use, occasional walking or light lifting, and may involve brief visits to manufacturing areas; reasonable accommodations will be provided as needed.