World‑Class Customer Service Specialist – Labels & Packaging

Multi-Color Corporation Recruiting; San Isidro; On-site; MXN 30,000 - 45,000; Full time

Job summary

Multi-Color Corporation is seeking a Customer Service professional who combines strong service experience with knowledge of the labels, printing, packaging, or related manufacturing industries. Prior label industry experience is highly preferred to accelerate onboarding.

The position is 100% on-site at our plant in Mexico City. You will manage purchase orders from entry to shipment, communicate with internal and external customers, and strive to deliver World Class Customer Service.

Qualifications

• A four-year college degree or equivalent combination of education and experience.
• Previous experience in Customer Service, preferably in a manufacturing or B2B environment.
• Previous experience in the labels industry is highly preferred.
• Experience in printing, packaging, or related manufacturing industries will also be considered.

Responsibilities

• Provide World-Class Customer Service.
• Manage the process of customer purchase orders from entry through shipment with accurate communication.
• Investigate customer issues and identify underlying customer needs.
• Exceed customer expectations by facilitating information access and issue resolution.
• Collaborate within the plant and across departments to achieve plant goals.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Microsoft Word/Excel

Team player

Education

Bachelor's degree or equivalent

Tools

Microsoft Word/Excel

Job description

Multi-Color Corporation is seeking a Customer Service professional who combines strong service experience with knowledge of the labels, printing, packaging, or related manufacturing industries. Prior label industry experience is highly preferred to accelerate onboarding.

The position is 100% on-site at our plant in Mexico City. You will manage purchase orders from entry to shipment, communicate with internal and external customers, and strive to deliver World Class Customer Service.