On-Site Customer Service Specialist – Labels & Packaging

MCC Label; San Isidro; On-site; MXN 201,000 - 335,000; Full time

Job summary

MCC Label in Mexico City is seeking a Customer Service professional to deliver World Class service, manage customer purchase orders from entry to shipment, and collaborate with internal teams to resolve issues.

The ideal candidate will have strong communication and analytical skills, experience in manufacturing or the labels industry, and be comfortable working on-site at our plant in San Isidro.

Qualifications

• A four-year college degree; or two to four years of related experience and/or training; or equivalent combination of education and experience
• Previous experience in Customer Service, preferably in a manufacturing or B2B environment
• Previous experience in the labels industry is highly preferred
• Experience in printing, packaging, flexible packaging, or related manufacturing industries will also be considered
• Strong communication, organizational, analytical, and problem-solving skills
• Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel

Responsibilities

• Provide World-Class Customer Service
• Takes personal responsibility for their customers by providing a accurate and timely information regarding purchase orders received
• Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers
• Investigates the customer’s issues and seeks information about the underlying needs of the customer beyond those initially expressed
• Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues
• Committed to expanding their knowledge of Fort Dearborn Company’s products, services, and solutions
• Work collaboratively within the plant
• Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed
• Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes
• Demonstrate World Class Customer Service by satisfactorily performing the following Key Performance Indicators
• Accuracy of orders and releases entered
• Volume of orders and releases entered
• Timeliness of orders and releases entered

Skills

Customer Service

Communication

Organizational skills

Analytical thinking

Problem solving

Microsoft Word & Excel

Education

Four-year college degree or equivalent

Job description

MCC Label in Mexico City is seeking a Customer Service professional to deliver World Class service, manage customer purchase orders from entry to shipment, and collaborate with internal teams to resolve issues.

The ideal candidate will have strong communication and analytical skills, experience in manufacturing or the labels industry, and be comfortable working on-site at our plant in San Isidro.