Workstation Support Specialist (2nd Shift)

Safran Group; Plan de Chihuahua; Presencial; MXN 180.000 - 320.000; Jornada completa

Descripción de la vacante

Safran is seeking a Workstation Support Specialist for the 2nd shift to ensure continuous operation of IT equipment and services for North American sites. You will respond to user requests and escalations from the first level of support, maintaining service levels and coordinating with L3 when needed.

The role requires a Bachelor's degree and 3+ years of experience in workstation support. English proficiency is preferred, and duties include incident management, hardware auditing, and remote

Formación

• Bachelor's degree required.
• 3+ years of workstation/support experience.
• Fluent English preferred.
• Knowledge of OS, networking, AD, ITIL, VMware Horizon, and incident management.

Responsabilidades

• Provide first-level IT support for all NA sites.
• Manage ticket escalations to L3 and coordinate with vendors as needed.
• Monitor and maintain workstation hardware, peripherals and software deployments.
• Analyze issues remotely and document resolutions.
• Ensure health, safety and environmental measures are followed by the team.

Conocimientos

Operating Systems

Networking

Structured Cabling

ITIL

VMware Horizon

Active Directory

Service Request & Incident Mgmt

Troubleshooting

Educación

Bachelor's Degree

Descripción del empleo

Workstation Support Specialist (2nd Shift)

Job details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.

As the world leader in aeronautical electrical systems, Safran Electrical & Power is a key player in the electrification of aircraft equipment and electric and hybrid propulsion. With expertise across the onboard energy chain, the company designs and delivers innovative, optimized and modular architectures and solutions.

Reference number

2026-187303

Job details

Domain

Performance and Support

Job field / Job profile

IT - Workstation technician

Job title

Workstation Support Specialist (2nd Shift)

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

The IT Support Specialist ensures the continuity and operation of IT equipment, particularly computer hardware, while meeting established service levels when responding to user requests or escalations from the first level of support.

But what else? (advantages, specificities, etc.)

Specific Knowledge:

• Operating Systems.

• Networking.

• Structured Cabling.

• ITIL.

• VMware Horizon Virtualization.

• Active Directory.

• Service Request and Incident Management.

• Technical Support Troubleshooting and Resolution Skills.

Candidate skills & requirements

Proveer el primer nivel de soporte a todos los sitios de NA.

Administración del escalamiento de tickets.

Seguimiento con los usuarios.

Realizar análisis de problemas de manera remota.

Administración de los incidentes y solicitudes de servicio.

Diagnostica y maneja los incidentes en computadoras, red, mensajería o telefonía.

Aplicar los principios de mejora continua.

Responsable de las auditorias de hardware y software, establecer estandares y politicas , configuracion de instructivos y procedimientos

Planificacion del mantenimiento regular y preventivo a los equipos de computo.

Soporte tecnico a usuarios.

Administracion de soporte y mantenimiento a hardware y software.

Administracion y soporte a terminales y maquinas virtuales.

Mantenimiento y mejoras infraestructura de red.

Administrar cuentas de usuarios.

Implementar y asegurarse que su equipo de trabajo implemente las medidas de salud, seguridad y medio ambiente necesarias para mantener la integridad fisica del personal.

Mantener los niveles de servicio de su área asignada.

Trabajar en conjunto con L3 en las pruebas de nuevas versiones o software asi como en la implmentacion asegurando una transición transparente para el usuario.

Responsable del manejo de los proveedores.

Job location

North America, Mexico, Chihuahua

Job location

North America, Mexico, Chihuahua

City (-ies)

Chihuahua

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years

Additional Languages preferred

English (Fluent)