SHM Support Responsible Coordinator

Safran Group; Plan de Chihuahua; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Safran is seeking a SHM Support Responsible Coordinator in Chihuahua, Mexico. You will serve as the key operational coordinator for MEDS/MES support activities, oversee the local support team, and work with the MEDS/MES Run Responsible Coordinator to ensure efficient performance and customer satisfaction.

Responsibilities include incident management, evolutions, change control, KPI tracking, and cross-functional coordination with business stakeholders.

Formación

• Coordinate the Maintenance Activities for ISA: Incidents, Evolutions
• Manage support resources with technical and functional skills
• Ensure the standard IS Maintenance process (CORE) is applied
• Propose solutions aligned to the standard core model

Responsabilidades

• Oversee local MEDS/MES support activities and coordinate with the Run Responsible Coordinator
• Ensure incident tickets meet SLA and monitor KPIs
• Coordinate changes validation and Change Board activities
• Lead cross-functional coordination and communicate with key users and business teams
• Drive continuous improvement of support processes and health & safety measures

Conocimientos

Leadership

Decision making

Communication

Analytical skills

Autonomy

Problem solving

Educación

Bachelor's Degree

Descripción del empleo

SHM Support Responsible Coordinator

Job details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.

As the world leader in aeronautical electrical systems, Safran Electrical & Power is a key player in the electrification of aircraft equipment and electric and hybrid propulsion. With expertise across the onboard energy chain, the company designs and delivers innovative, optimized and modular architectures and solutions.

Reference number

2026-187493

Job details

Domain

Performance and Support

Job field / Job profile

IT - Applications administrator

Job title

SHM Support Responsible Coordinator

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

As the MEDS / MES RUN ISA Coordinator, you will serve as the key operational Coordinator for MEDS / MES support activities locally, working in close collaboration with the MEDS / MES Run Responsible Coordinator. You will be responsible for overseeing the performance of the local support team, ensuring operational efficiency and customer satisfaction, and driving continuous improvement initiatives at the site.

MEDS / MES includes SHARP / SHM and MES applications like Pacing.

But what else? (advantages, specificities, etc.)

SKILLS

• Leadership and management of critical situations.

• Decision-making under pressure.

• Effective communication with teams and business stakeholders.

• Strong analytical and synthesis skills.

• Autonomy and proactivity.

• Problem-solving orientation.

SPECIFIC KNOWLEDGE

• Business processes acumen in their domain.

• Application maintenance and support management.

• Incident management and resolution of critical issues.

• Change Management and Change Control Board administration.

• Coordination of cross-functional teams.

• Definition and monitoring of KPIs and SLAs.

• Stakeholder and Key User communication and management.

• Continuous improvement and optimization of support processes.

• ITSM methodologies.

Candidate skills & requirements

Coordinate the Maintenance Activities for ISA:

o Incidents

o Evolutions

Manage support resources (including technical and functional skills)

Ensure that support team skills and knowledge are updated with the latest updates on solution

Report to Run manager, and synchronize with project team

Ensure the standard IS Maintenance process is applied (CORE & best value for money approach)

Propose and agree with business on solutions aligned to standard core model and best value for money approach

Consolidate all change requests (using BIND format), prioritize them and share them for agreement during monthly Change Board (Organize and entertain Change Control Board)

Plan the maintenance activities and share the vision internally and with Key Users organization (build block point and hot fixes approach)

Communicate to Business team in case of major incident impacting the production (be the incident administrator)

Coordinate changes validation (internal and business)

Ensure the SLA on incident tickets is respected

Generate and monitor the Maintenance performance with IS KPIs

Coordinate corrective action response when required and participate to Business QRQC when solicited

Implement and make sure your team implement measures of health, Safety and Environment necessary to keep the Physical integrity of your team.

Job location

North America, Mexico, Chihuahua

City (-ies)

Chihuahua

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 5 years

Additional Languages preferred

English (Fluent)