Remote Housing Support & Locator Specialist

Resolv Global; Mérida; Remoto; MXN 118.000 - 168.000; Part-time

Vantaggi offerti da questo lavoro

Paid training

Fully remote in Mexico

Descrizione del lavoro

Resolv Global is seeking dependable Remote Customer Support Specialists to assist residents, tenants, and third‑party representatives across maintenance, housing locator, and open‑line reporting functions.

You will gather complete information, document accurately, and route sensitive issues with professional composure. The role requires excellent English communication and the ability to work varied shifts from a remote Mexico location.

Competenze

• Strong spoken and written English communication skills.
• Excellent listening, questioning, and information‑gathering abilities.
• Proficiency with online portals, web-based systems, and data entry.
• Strong attention to detail and organizational skills.
• Professionalism, emotional regulation, and the ability to remain objective in sensitive or emotionally charged situations.

Mansioni

• Handle inbound calls from residents for maintenance work orders and document details in the YardiOne portal.
• Assist prospective tenants with applying for affordable housing and building waitlists; identify preferences and generate property lists.
• Document reports for open-line concerns including complaints, compliments, and requests; route to leadership per criteria.
• Maintain professional demeanor and gather complete information for accurate follow-up.

Conoscenze

English proficiency

Active listening

Questioning

Data entry

Attention to detail

Documentation

Professionalism

Emotional regulation

Independent work

Strumenti

Housing management systems

Descrizione del lavoro

Resolv Global is seeking dependable Remote Customer Support Specialists to assist residents, tenants, and third‑party representatives across maintenance, housing locator, and open‑line reporting functions.

You will gather complete information, document accurately, and route sensitive issues with professional composure. The role requires excellent English communication and the ability to work varied shifts from a remote Mexico location.