VIP & Institutional Client Services Specialist

Binance; México; On-site; MXN 600,000 - 800,000; Full time

Job summary

Binance VIP & Institutional team in Mexico is hiring a 12-month contract specialist to support our most valuable customers across Binance products. Serve as primary contact, ensuring prompt, dedicated support and guiding API integrations for institutional clients.

Ideal candidates have 3+ years in client/trading desk support, solid understanding of trading platforms, and crypto derivatives knowledge. You will coordinate with cross-functional teams and participate in on-call rotations.

Qualifications

• Minimum of 3 years of relevant experience in a client/trading desk support role in financial services.
• Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes.
• Understanding crypto derivative trading products and ability to support client’s growth.
• Excellent problem solving skills to resolve issues under high pressure.
• Strong communication skills to facilitate cross-departmental collaboration.
• Willingness to participate in an on-call rotation.
• English is mandatory to coordinate with overseas partners and stakeholders.
• Hands-on experience in API trading is a strong plus.
• Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus.
• Knowledge of derivative trading products, e.g. futures.

Responsibilities

• Serve as the point of contact supporting our highest value customers and institutions on Binance ’s various products.
• Provide dedicated and prompt support to our institutional and VIP customers via different communication channels.
• Provide sufficient guidance and support to VIP customers on integrating and using Binance ’s system including the use of API.
• Being the first line support for all account and system related issues; serve as the representative of VIP customers to internal teams including account, finance, risk and products.
• Collect customer feedback and manage projects to realise the product change requirements.
• Provide system and product updates to customers to ensure they are aware of all the major changes in time.

Skills

Trading platforms

Client management

Problem solving

Communication

On-call support

English required

API trading

Crypto concepts

Derivative products

Stakeholder coordination

Job description

Binance VIP & Institutional team in Mexico is hiring a 12-month contract specialist to support our most valuable customers across Binance products. Serve as primary contact, ensuring prompt, dedicated support and guiding API integrations for institutional clients.

Ideal candidates have 3+ years in client/trading desk support, solid understanding of trading platforms, and crypto derivatives knowledge. You will coordinate with cross-functional teams and participate in on-call rotations.