Institutional Support & Trading Desk Liaison

ATFX Latam; Ciudad de México; On-site; MXN 40,000 - 68,000; Full time

Job summary

ATFX Latam in Mexico City seeks an Institutional Customer Support professional to serve, support, and retain institutional FX/CFD clients across regulatory jurisdictions.

You will coordinate with trading desks, guide clients through KYC/AML, and work with global offices to ensure high service quality and compliance.

This role demands strong English, attention to detail, and a proactive, collaborative approach in a fast-paced environment.

Qualifications

• Strong English, both written and spoken, with C1 level minimum.
• Shift availability may vary (swing/closing).
• Solid regulatory awareness (KYC/AML and TCF).
• Excellent attention to detail and accuracy.
• Highly accountable, independent, and self-motivated.
• Able to multitask in a high-volume trading environment.
• Full-time in-office role in Mexico City.

Responsibilities

• Handle day-to-day communications and troubleshoot for institutional accounts.
• Cultivate long-term partnerships with institutional clients and internal stakeholders.
• Coordinate with FX trading desk and Institutional Sales to ensure smooth trade execution.
• Guide clients through regulatory requirements, KYC/AML, and account setup with TCF adherence.
• Collaborate across teams and international offices to align on service quality.
• Drive client retention, satisfaction, and trading volume through robust support.

Skills

English (C1+)

KYC/AML knowledge

Regulatory compliance

Attention to detail

Multitasking

Team collaboration

Job description

ATFX Latam in Mexico City seeks an Institutional Customer Support professional to serve, support, and retain institutional FX/CFD clients across regulatory jurisdictions.

You will coordinate with trading desks, guide clients through KYC/AML, and work with global offices to ensure high service quality and compliance.

This role demands strong English, attention to detail, and a proactive, collaborative approach in a fast-paced environment.