Crypto Trading Support Specialist

Mexo; Ciudad de México; On-site; MXN 30,000 - 45,000; Full time

Job summary

Mexo in Mexico City is seeking a Customer Service Representative (CSR) to act as a liaison, provide information on crypto trading products and resolve customer issues with accuracy and efficiency. The role emphasizes empathy, patience, and clear communication to deliver first-class service.

You will handle inquiries via live chat and email, escalate requests to the operations team, and maintain high customer satisfaction while working in shifts.

Qualifications

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Must be able to read, write and speak in English.
• Open to working in shifts.
• Ability to work under pressure, strong communication skills and exceed beyond expectation.
• A sense of responsibility and teamwork spirit.
• Proficient in English and spanish.
• Minimum 1-year experience in customer service, preferably in finance or E-commerce industry.
• High level of honesty and integrity.
• Proactive and meticulous.

Responsibilities

• Provide prompt, efficient and high standard customer service support in Crypto trading via live chat, email
• Answer customers’ questions about specific products/services.
• Scale the client's requests to the operations team with the necessary requirements.
• Document and alert team of sudden problems (based on user reports).
• Be flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Handle customer enquiries, advices and suggestions via email or online tools
• Provide accurate, valid and comprehensive information
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers.

Skills

Bilingual English/Spanish

Customer service

Problem-solving

Communication skills

Teamwork

Stress management

Attention to detail

Education

High school diploma or equivalent

Tools

Live chat tools

Computers

Job description

Mexo in Mexico City is seeking a Customer Service Representative (CSR) to act as a liaison, provide information on crypto trading products and resolve customer issues with accuracy and efficiency. The role emphasizes empathy, patience, and clear communication to deliver first-class service.

You will handle inquiries via live chat and email, escalate requests to the operations team, and maintain high customer satisfaction while working in shifts.